Enumclaw Chrysler Jeep Dodge

Service Purchased truck and 10 days later no tires or wheels? I was told mechanic on vacation? BS he was there. Emailed Detroit MI, all completed next day!!?( Purchased truck and 10 days later no tires or wheels? I was told mechanic on vacation? BS he was there. Emailed Detroit MI, all completed next day!!?( so it does roll downhill) Sales man good just huge delay and BS to get it done. More

Poor workmanship Took my 14 Ecodiesel in for a LOF and a recall on a Saturday appointment, and they double booked the appointment. I WASN'T offered a ride home or a r Took my 14 Ecodiesel in for a LOF and a recall on a Saturday appointment, and they double booked the appointment. I WASN'T offered a ride home or a rental as if i was sit there from 9am till 415 when the vechicle was finished. Got a call saying they were done and it was getting washed, arrived at the dealer to find my truck was not washed and the technician left my headlights on, and got grease all over the driver side of the vehicle and steering wheel. Was interested in trading in for a challenger but after this visit i will no longer be doing business with them. More

DON'T TRUST THEIR WORK I used to really like this dealership's service department for my 2011 Ram 3500 truck. Now, not so much. Brought truck in for an LOF, tire rotation, a I used to really like this dealership's service department for my 2011 Ram 3500 truck. Now, not so much. Brought truck in for an LOF, tire rotation, and steering wheel centering after they did a wheel alignment some time back. All prior to driving that truck from Federal Way to Phoenix, AZ. (1) Tires got rotated but they didn't adjust the pressure-- so was dangerously low in back and dangerously high in front. Discovered this at home and entirely by chance; and (2) They didn't adjust the steering wheel, but maybe that was a good thing. I don't mind paying more for dealer service rather than using an independent shop, but if you can't trust a dealership to do a proper job on a basic service then what's the point? The speed limits on the way to Phoenix are mostly 75-80 mph-- not a good speed at which to have tire/handling/stability problems in a pickup. I'm quite aggravated that these guys put me and my family at risk this way. I did complain to Risa, my service writer about this. She said the manager would get in touch with me. That never happened. Use these guys at your own risk. TOTALLY UNACCEPTABLE! More

Service department The only place I take my Jeep for service. They are always friendly and helpful. Risa is an excellent and knowledgeable service representative! I h The only place I take my Jeep for service. They are always friendly and helpful. Risa is an excellent and knowledgeable service representative! I have compete confidence in this service department. More

Low pressure, good attitude, friendly people This place was good to buy a car from. The entire team was good to deal with and treated us with courtesy and respect. Jim the finance manager and Jim This place was good to buy a car from. The entire team was good to deal with and treated us with courtesy and respect. Jim the finance manager and Jimmy from Sales both left us feeling like we were important and that they valued our business and our time. The sales process was low pressure and all of our questions were answered. More

The only place to find that new Dodge or Jeep They treated Me great when I bought my New Dodge and when I get ready I'll go back !!!! Besides it's the only place in enumclaw Wa I would buy a Car f They treated Me great when I bought my New Dodge and when I get ready I'll go back !!!! Besides it's the only place in enumclaw Wa I would buy a Car from !!!! More

Service Department Always friendly and quality service. Risa and Wade are very informative, helpful and trustworthy! They have serviced both my Chrysler and now my Jee Always friendly and quality service. Risa and Wade are very informative, helpful and trustworthy! They have serviced both my Chrysler and now my Jeep. Wouldn't go any where else. Highly recommend!!! More

They were awesome to work with! My husband was looking to purchase a NEW Dodge truck; after shopping at several dealerships that basically made it almost impossible to purchase from; My husband was looking to purchase a NEW Dodge truck; after shopping at several dealerships that basically made it almost impossible to purchase from; we went to Enumclaw CJDR; they honored the quoted prices; my husband was sick of spending a bunch of time at all the different dealerships; he said he wanted the deal done in 30-minutes; they had it done and he left the dealership happy in 18-minutes! Great Store & staff to work with! More

Disrespectful Staff This dealership kept forgetting to have me sign papers and I would had to go to the dealership more than 3 times in a week. On days they couldn't get This dealership kept forgetting to have me sign papers and I would had to go to the dealership more than 3 times in a week. On days they couldn't get a hold of me, because I was at WORK, they would blow up my phone and could have risked my career. They finally showed up at my HOME unannounced! Most disrespect I have ever encountered. More

Brand new Truck Nightmare My $60,000 special order truck did not include the options I requested. Problem with truck on delivery, took weeks to get parts. Requested multiple ti My $60,000 special order truck did not include the options I requested. Problem with truck on delivery, took weeks to get parts. Requested multiple times (while truck was unusable in their shop) to get several aftermarket items installed. Response, yes we will do it - never happened! Had to call daily to find out what was going on. Finally everything came together, but no apology or concern from anyone other than "it sucks to be you". The general manager was very arrogant, and knew who I was, but never bothered to say anything to me at all, certainly not an apology. I wish something would change here because it would be more convenient for me to deal in my home town, but for now I've vowed never to go back! Oh, I forgot to mention this was the 4th new vehicle I purchased from them in the last 10 years. My loyalty to them yielded nothing for me except a nightmare. More