Englewood Ford - Service Center

Great experience with service dept. They were thorough and took care of multiple issues and communicated frequently during the process. Hedi is excellent to work with! They were thorough and took care of multiple issues and communicated frequently during the process. Hedi is excellent to work with! More

Our salesman, Hector, was great. Very friendly and wasn’t overbearing. We found him helpful. The sales manager, Joe, not so much. I know he was just trying to do his job and get the Very friendly and wasn’t overbearing. We found him helpful. The sales manager, Joe, not so much. I know he was just trying to do his job and get the dealership the best deal, but he came off quite rude. My biggest beef was at the end doing the closing paperwork. When we began the electronic part on the iPad, my wife and I each signed. The finance guy took the iPad and just started clicking on it and the next thing I knew he was taking papers folding them up and trying to stick them in an envelope to send us on our way. Never gave me a chance to see what he signed off on what my rates were payment nothing. Found this very malicious and underhanded. When I did take the papers and looked at it, I told him the term was incorrect as I only wanted a 48 month loan. He told me the sales manager, Joe, had submitted the application and it was too late as everything was signed. Not the way I do business. Probably will never be back. More

As always, very professional, knowledgeable, courteous, and pleasant service people. Clean and suitable waiting area. and pleasant service people. Clean and suitable waiting area. More

Rich was the best. This was a very complicated deal and he pulled it off. Couldn't have been better. Many thanks. Look RIch up if you want GREAT service. William & Eile This was a very complicated deal and he pulled it off. Couldn't have been better. Many thanks. Look RIch up if you want GREAT service. William & Eileen More

Amy is very good at her job. Friendly and professional. She's the reason I take my Mustang to Englewood Ford and not a local garage Friendly and professional. She's the reason I take my Mustang to Englewood Ford and not a local garage More

Order was in a few days and staff was terrific. Wait time was fast as well. Wait time was fast as well. More

Amy in Quick Lane is great, very customer focused and always goes over work report. Some of the parts are overpriced, would like to see more competitive pricing.. always goes over work report. Some of the parts are overpriced, would like to see more competitive pricing.. More

Installed a engine in my vehicle. Was demanded payment by technician on Sunday before job was completed. When I got vehicle back I had to work on it for 45 minutes to make it drivable Was demanded payment by technician on Sunday before job was completed. When I got vehicle back I had to work on it for 45 minutes to make it drivable. After bringing issues to manager he refused to resolve issues and told me I should have did it myself and take complaints to technician. Tech hide broken parts and forget to put some back on. Transmission dip stick installed incorrectly causing a major fluid leak. More

Dishonest upselling in the Quick Lane. Sloppy, rushed work. I would NEVER recommend this dealership. Sloppy, rushed work. I would NEVER recommend this dealership. More

My service advisor was Amy Updike and she was very efficient and professional. Amy was able to get all the requested service completed in a timely manner. She called me about suggested service work a efficient and professional. Amy was able to get all the requested service completed in a timely manner. She called me about suggested service work and let me know when everything was done. More