Back

Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.1
66 Reviews

66 Reviews of Empire Pre-Owned Superstore - Service Center

Sort by
August 18, 2024

The courtesy car was disgusting We already hear another noise in the engine right now. More

by dfaiola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando
July 13, 2024

I FOUND THE SALE PERSON TO PUSHY. I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NE More

by russelrefino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Mathias
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rebola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Salim Chakhsi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cabral
January 27, 2024

The people who work at empire are very professional and customer service is outstanding and very friendly More

by CRAZYSONIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the people at the collision sect.
January 22, 2024

I take my vechile everytime and Kim is also polite and knowledgeable . and explains everything that will be completed. She is a great asset to the company. More

by BDUQUETTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Lexner
January 22, 2024

Great team Easy process. Thank you Tyler,Treavor and Dave. Good experience with Empire. 3rd purchase from them. More

by PTRAVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cabral
January 10, 2024

Salesman Carlos was very good in communicating all the steps in the purchase. He called me, emailed me and was updating me without being pushy. So far a good vehicle and happy with purchase. More

by BRIAN@BARONSMAJORBRANDS.COM
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cabral
December 22, 2023

The work done was good. My problem was with the service. I was quoted a 3 day turn around which ended up being 9 days. Getting in touch with someone to get an answer was dif More

by KAT597
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service & parts Manager Kim
December 02, 2023

Salesman Gary went above and beyond to help me get approved for my car loan and I will recommend Empire dealership to my friends and family 👍👍👍 More

by IR193338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Connors
August 09, 2023

Dominic was wonderful! ! So efficient and caring! Made it easy! Everyone was wonderful there and very helpful. More

by OCONNOR_AMELIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic , Matheus Melo
August 08, 2023

Very pleased with Kim in the service department. Work is always well done at a fair price More

by Jctundis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
2
...