Empire Pre-Owned Superstore

Wouldn't recommend this place! Lost so much time out of work for paper work they forgot to have me sign! Had to go to Fall River from swansea because no finance manager in swans Lost so much time out of work for paper work they forgot to have me sign! Had to go to Fall River from swansea because no finance manager in swansea. They estimated one cost and it was completely different by the time I was signing the papers. Then I had to go with the person to the dmv for the registration, which was more time lost from work! I can't understand why they couldn't do the registration without me! A day after driving it home I realized damage they fixed with duct tape. I do not believe it was there the day of my test drive, but the tape had been dried up so it was there for a few days at least! All in all, wouldn't recommend this dealership and most likely will never return there! More

Friendly staff. Worked with me to get a car. Good service over all. Would recommend Worked with me to get a car. Good service over all. Would recommend More

JC was amazing from start to finish he insured me everything was going to be okay and that he would get me my car back ASAP. JC was patient and always was willing to take my phone calls and give me t everything was going to be okay and that he would get me my car back ASAP. JC was patient and always was willing to take my phone calls and give me the follow-up I needed. The car far exceeded my expectations keep up the great work JC !!! More

Took my car in for collision damage. JC was really helpful in dealing with the insurance company. Even detailed my car. JC was really helpful in dealing with the insurance company. Even detailed my car. More

I was there for the collision center dealing with a repair. They were very professional and took care of every concern. Upon receiving the car for inspection it was excellent. repair. They were very professional and took care of every concern. Upon receiving the car for inspection it was excellent. More

Empire is the best auto dealer service is great and I’m going to recommend anybody I want to buy a car should buy it from Empire auto dealer going to recommend anybody I want to buy a car should buy it from Empire auto dealer More

They were very nice. Took my truck fast and was done quickly, the loud music next door was not so good ty Denise Took my truck fast and was done quickly, the loud music next door was not so good ty Denise More

Stays in contact with me and is thorough in making sure my car is repaired back to pre accident condition....thanks JC my car is repaired back to pre accident condition....thanks JC More

Great customer service, Kim is so pleasant and easy to deal with. Very honest and always smiling. deal with. Very honest and always smiling. More

I’ve had my vehicle left with this company for an auto collision repair and both visits have accumulated 9 weeks so far and still don’t have the vehicle returned. When I picked it up the first time, the r collision repair and both visits have accumulated 9 weeks so far and still don’t have the vehicle returned. When I picked it up the first time, the repair guy had been fired for “bad work”…my brand new replacement vehicle doors were improperly replaced and stuck out at the top and then it rained into my front driver door side and then the security lock side panel flew off while driving on the highway because the same mechanic didn’t replace them with new ones when my vehicle was getting serviced and then at the same time that happened, my trunk stopped opening….of course I’m told this isn’t related, but I assure you I had no issues with my car until it was getting fixed. Then they send my vehicle somewhere else and tell me after the fact. How do you make decisions for someone else’s property??…I wish I went somewhere else. I’m severely disappointed! I’ve had to pay out of pocket to make it to an annual family reunion and have had to postpone our family vacation. I never receive callbacks when I call there. Clearly not a priority. More