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Empire Pre-Owned Superstore
Swansea, MA
177 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 177 reviews
Verified Customer
July 13, 2024
I FOUND THE SALE PERSON TO PUSHY. I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NE I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NEVER BUY ANOTHER CAR HERE AGAIN. More
by russelrefino
Employees Worked With
Other Employees :
Carlos Cabral
June 21, 2024
What an amazing experience buy a car today thank you to Carlos and Scott and the other manager I think his name was Eric thanks a bunch definitely will be back. Carlos and Scott and the other manager I think his name was Eric thanks a bunch definitely will be back. More
by Dunnie
Employees Worked With
Other Employees :
Eric, Carlos Cabral
June 11, 2024
outstanding service I received from Carlos from the time I walk in there from the time I left. I am so happy with my purchase. Thank you so much for everything I walk in there from the time I left. I am so happy with my purchase. Thank you so much for everything More
by Keke6921
Employees Worked With
Carlos Cabral
May 20, 2024
Salim was very friendly and knowledgable. He was easy to work with and very helpful. He was easy to work with and very helpful. More
by Scooby
May 11, 2024
Annoying that there is no Financial office here. It adds time to the purchase for what already takes a long time. Asked multiple times about something that was clearly refused. People were mostly ni It adds time to the purchase for what already takes a long time. Asked multiple times about something that was clearly refused. People were mostly nice. More
by Masonsperling
May 08, 2024
Carlos displayed great professionalism. He answered most of my questions and he was very patient with me. We need more car salesman like Carlos! He answered most of my questions and he was very patient with me. We need more car salesman like Carlos! More
by Chanchri
Employees Worked With
Carlos Cabral
May 08, 2024
My wife and I purchased a car that we are very happy with! The dealership has nice cars. Our experience overall was not smooth. We were between two cars, eventually choosing the car that we were told ha with! The dealership has nice cars. Our experience overall was not smooth. We were between two cars, eventually choosing the car that we were told had a 100,000 mile warranty that came with it. When it came to signing paperwork, this was not true. There was no warranty attached to the car. Additionally, when we sat down to sign final paperwork $3,000 appeared on our total for the car. they claimed this to be a recondition fee. After negotiations with the owner he dropped this price to $1,250. This additioanal $3,000 was also not present on any initial listings which left us with a bad feeling. It is false advertising. The deal was saved by Sarkis from the finance place, he was phenomenal. Carlos was professional and friendly I just think the store as a whole needs to improve on their communication and be more transparent. More
by connerpatch
Employees Worked With
Carlos, Fernando, Carlos Cabral
