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Empire Pre-Owned Superstore
Swansea, MA
161 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 161 reviews
July 14, 2020
Went to Empire looking for a good used vehicle. Meet Said he walked me around showing me my options. Very polite and knows a lot about cars. I would say he went above and beyond to satisfy my needs. he walked me around showing me my options. Very polite and knows a lot about cars. I would say he went above and beyond to satisfy my needs. More
by Lawdog53
Employees Worked With
Said Affane
July 14, 2020
I recently went car shopping to do some research on a vehicle I was looking at. However, when I visited your location, Said made the experience so much enjoyable I could not have left without purchasing vehicle I was looking at. However, when I visited your location, Said made the experience so much enjoyable I could not have left without purchasing one. The knowledge and professionalism that he exuded had me second guess on how a car salesman always tries to get over, this experience definitely changed my outlook. I will be referring my friends and family! More
by Bpraileau
Employees Worked With
Said Affane
July 14, 2020
I would highly recommend this dealership and the salesperson Mr. Said Affane to anyone looking to purchase a car. TBH I was a little nervous about buying a car. Mr. Affane was so nice and polite w salesperson Mr. Said Affane to anyone looking to purchase a car. TBH I was a little nervous about buying a car. Mr. Affane was so nice and polite when I walked in. His upbeat, happy disposition put me at ease and kept a smile on my face even under the mask. He seemed knowledgeable and versed in the cars we were looking at which is super helpful for me. He seemed genuine and honest and you don't find that a lot in sales. Thanks Said for making this a great experience. More
by Reaperess67
Employees Worked With
Said Affane
July 14, 2020
Said was very friendly. He explained everything in detail what to expect. He let me test drive the truck. Even though my credit score isn't the best, this guy got me a great payment that I can affor detail what to expect. He let me test drive the truck. Even though my credit score isn't the best, this guy got me a great payment that I can afford. Not only did I leave with the truck, I left being able to say Hi and Thank you in French (bonjour,merci) and Arabic (Salam,Chokran). thanks More
by predator96
Employees Worked With
Said Affane
February 14, 2020
Kenny was a fantastic salesman. He was very informative, took his time with me and always answered any questions I had. i highly recommend Empire New-to-You in Swansea, took his time with me and always answered any questions I had. i highly recommend Empire New-to-You in Swansea, More
by Mary Anne
Employees Worked With
Kenny Saldarriaga
January 15, 2020
Bait and Switch Dealership I went there to look at a car that they advertised on autotrader.com. The car was priced at $24,000 which was a fair price according to NADA valu I went there to look at a car that they advertised on autotrader.com. The car was priced at $24,000 which was a fair price according to NADA values on their ad page and I agreed with that price after searching for this type of car for months. After test driving the car, I liked it and told the salesman that I would like to buy it. Salesman says something to the effect of "The price is $27,000 because you don't have a trade-in, but I imagine you want to pay the $24,000?" I replied yes and he went off to talk to the manager. He comes back with financing plans with a sales price of $27,000. I told him I am not paying a penny over $24,000 for the car; the advertised price and a fair market value. Then the sales manager comes over and tells he to "Work with him." on the price. I said I would not and promptly left. The above is a classic "Bait and Switch" scenario that they pulled on me. If you search for "Bait and Switch", you will see what these guys did. Don't be fooled by this tactic as it is in use at many dealerships. They get you to believe the advertised price isn't "for you" for some reason - oftentimes they use a "wholesale" price as the reason as well - and tell you that you have to pay a higher price. In my case it was because I had no trade-in. Be very careful if you patronize this dealer as they are using sales methods designed to take advantage of you. More
by paratrooper34
Employees Worked With
Parris Fulks
October 03, 2019
Marc M. And the Empire Pre-own team made it possible for me to drive away with exactly what I needed. They really want to make you happy and satisfied. me to drive away with exactly what I needed. They really want to make you happy and satisfied. More
by PTL
Employees Worked With
Marcarthur Mercidieu
July 15, 2019
Great customer service! I really enjoyed working with Parris and the Empire team. Great customer service and attention to detail. We needed a truck to haul our horse traile I really enjoyed working with Parris and the Empire team. Great customer service and attention to detail. We needed a truck to haul our horse trailer so we had very specific requirements. Parris was very knowledgeable about are requirements and was able to get us exactly what we needed. I would highly recommend Parris and Empire and will definitely be a returning customer! More
by afulks
Employees Worked With
Parris Fulks
July 15, 2019
Great dealership! Had a great experience purchasing my car from here. My salesman Parris made my first time car buying very easy and enjoyable! He helped me get into th Had a great experience purchasing my car from here. My salesman Parris made my first time car buying very easy and enjoyable! He helped me get into the car that I love with the price I could afford. I would highly recommend anyone to buy their car from this dealership! More
by tourainenunes
Employees Worked With
Parris Fulks
