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Empire Pre-Owned Superstore
Swansea, MA
176 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 176 reviews
October 28, 2020
Everyone was very welcoming and nice! The process took longer than expected but I left with a beautiful car thanks to Mattheus! I recommend this place fully!! longer than expected but I left with a beautiful car thanks to Mattheus! I recommend this place fully!! More
by SaddeJohnson
Verified CustomerEmployees Worked With
Mattheus Melo
October 24, 2020
We are very happy with the pacifica,,,said was great,,,honest very professional staff I'll recommended ,all cars on stock are in great condition great,,,honest very professional staff I'll recommended ,all cars on stock are in great condition More
by gonzalez.hector
Employees Worked With
Said Affane, Jason Burt
October 12, 2020
Said was very helpful throughout the entire process and really helped me with my first time buying a new vehicle, he was also just a very good guy in general definitely down to earth and not just trying to really helped me with my first time buying a new vehicle, he was also just a very good guy in general definitely down to earth and not just trying to make a sale. Very satisfied with said's service More
by Jsully
Employees Worked With
Said Affane, Jonathan Borges
October 06, 2020
I have been a loyal Empire customer for 15 years. This was my first experience with the pre-owned store. It was fantastic. From the manager to the salesman to the detailers, the folks at Empire made buyin was my first experience with the pre-owned store. It was fantastic. From the manager to the salesman to the detailers, the folks at Empire made buying a car a truly stress-free experience. I cannot praise them enough More
by AFRANK1
Employees Worked With
Other Employees :
Finance Manager , Matheus Melo, Jonathan Borges
October 03, 2020
Had an amazing Experience Very fast, friendly, and Had an amazing Experience Very fast, friendly, and informative service Will 100% recommend all 3 superstores Said was very helpful through the pr Had an amazing Experience Very fast, friendly, and informative service Will 100% recommend all 3 superstores Said was very helpful through the process and explained everything about the vehicle and answered every question I had immediately More
by brandonccosta424
Employees Worked With
Trevor Torres, Michelle Arruda, Said Affane
October 01, 2020
I’ve been in the market to get a new car for about a year and I’ve been very picky about the process. I finally found empire and was out in contact w Michelle who was more than helpful and was readily availa and I’ve been very picky about the process. I finally found empire and was out in contact w Michelle who was more than helpful and was readily available. When I got to empire a few days later I met Said, he actually greeted me outside and was very friendly. I told him I spoke w Michelle and wanted to get the white Ford Fusion. Said made the process happen as smoothly as possible, I don’t have the best credit but Said made me feel less overwhelmed by confirming that he would do just about anything to make sure I get approved. All that being said, the next day I returned to pick my the new car. What was great about Said was that while he was doing paperwork he helped another set of customers that were having insurance transfer issues. Even though Said was helping them as well i still feel like I had his undivided attention. I don’t ever write reviews but I feel like Said was very helpful. I would recommend him to family and friends without hesitation. -Bobby. More
by Robertgonsalvescccc
Employees Worked With
Said Affane
October 01, 2020
Quick talkers looking to take advantage of people. Promise the world, even give you the car before any paperwork has been filed after you agree on a price, then call you in to sign and oops, guess wha Promise the world, even give you the car before any paperwork has been filed after you agree on a price, then call you in to sign and oops, guess what, your payment is nothing what they promised. Now that they put you in the car you obviously don’t want to give it back after 2-3 weeks! I wouldn’t refer my worst enemy to buy from here. Only people that are helpful are the service staff and sales people. Management is a joke and will rob you blind More
by Jmandy90
Employees Worked With
Kim in service super helpful and kind, Said Affane, Nelson Desousa
September 26, 2020
Service was excellent. We dealt with Said he was very helpful an went out of his way to get everything done in a timely manner. I would recommend this dealer ship for your auto needs helpful an went out of his way to get everything done in a timely manner. I would recommend this dealer ship for your auto needs More
by Norman
Employees Worked With
Said Affane
September 19, 2020
I thought the price for the tire 221.00 dollars was very pricey. Also Kim, service dept., stated that all 4 tires were adjusted to have same PSI,s which was not the case. I had to add my own air to tires a pricey. Also Kim, service dept., stated that all 4 tires were adjusted to have same PSI,s which was not the case. I had to add my own air to tires at home. Would not go back again! More
by SAMMBL789
Employees Worked With
Kimberly Lexner
