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Empire Pre-Owned Superstore
Swansea, MA
176 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 176 reviews
May 15, 2021
BEWARE: FALSE ADVERTISING OF PRICESDrove over 2 hours BEWARE: FALSE ADVERTISING OF PRICES Drove over 2 hours after work to test drive a car based on a very competitively advertised price. Email from sale BEWARE: FALSE ADVERTISING OF PRICES Drove over 2 hours after work to test drive a car based on a very competitively advertised price. Email from sales staff confirmed the asking price with no caveats. When we got to talking numbers, sales staff informed me the asking price is 3k higher than the advertised price on Autotrader & the previously received email. The good deal price was a ruse to get me in the door & I fell for it. "Everyone does it" excuse was given to me for the typical used car salesman BS. Sales staff and "owner" refused to honor the advertised price after I showed the missing"fine print" in the listing. I'm pissed and out 4 hours of my life. I will not be giving this place my business on what actually turned out to be an averagely priced car. More
by Chadstone Fieldingworth
Employees Worked With
Nelson Desousa, Matheus Melo
April 16, 2021
The absolute worst experience I've ever had with auto dealership My next stop is the Attorney General in Massachuset Excuses excuses every time I call this a new excuses they don't know what they are doi dealership My next stop is the Attorney General in Massachuset Excuses excuses every time I call this a new excuses they don't know what they are doing. You bought this from the bankrofts I worked for the bankrofts when I was a kid you run that dealership right into the ground More
by Doug Harris
Employees Worked With
Rick orres, Nelson Desousa
April 10, 2021
We were shopping arnd for a new car and run into Said Affane who was extremely helpful, friendly, and went above and beyond to help us. We unfortunately didn’t end up purchasing due to a price change las Affane who was extremely helpful, friendly, and went above and beyond to help us. We unfortunately didn’t end up purchasing due to a price change last min that we weren’t aware of prior to meeting Said. However, we really appreciated his help and the great customer service he provided. Slimane More
by Skottat02
Employees Worked With
Said Affane
January 15, 2021
I met with Said to purchase a used car. Ended up at Fall River Empire for a new car. Had a few issues and Said came over from Swansea to smooth things out. Said has great communication skills, is personable River Empire for a new car. Had a few issues and Said came over from Swansea to smooth things out. Said has great communication skills, is personable and had it not been for him I do believe I would have gone elsewhere. Said has had great follow up since my purchase. Car shopping is my least favorite thing, but I actually had a nice experience with Said being proactive!!! More
by JosieB
Employees Worked With
Said Affane
November 15, 2020
Said was very helpful and made it possible to get us our 2017 jeep wrangler. Very happy with the purchase and service he provided. The financial department was able to get us a lower monthly payment which w 2017 jeep wrangler. Very happy with the purchase and service he provided. The financial department was able to get us a lower monthly payment which was great! I also love that I am supporting small family run business. I recommend this dealership to anyone buying a care especially first time car buyers. They know their stuff and will not give you the run around. More
by Alysson Piccolino
Employees Worked With
Said Affane
November 11, 2020
I want to thank Said Affane and Empire Pre-Owned Superstore, for your customer service. And I’ve been telling my family and friends about y’all!! Thanks again Superstore, for your customer service. And I’ve been telling my family and friends about y’all!! Thanks again More
by Hassieroyster
Employees Worked With
Said Affane, Nelson Desousa
November 07, 2020
This is the place to get a car the service from Mr. Saffane was great customer service politeness mannerism is what I got from these people thank you so much and I love my new car Saffane was great customer service politeness mannerism is what I got from these people thank you so much and I love my new car More
by Piresmanny22
November 03, 2020
Said is the best car sales man I know!!!!!!! He trained me and sold me my baby!!! And Johnathan and Nelson I can’t thank you guys enough!! me and sold me my baby!!! And Johnathan and Nelson I can’t thank you guys enough!! More
by Sayedahmed1990
Employees Worked With
Other Employees :
Michelle Arruda, Said Affane, Nelson Desousa, Jonathan Borges
October 30, 2020
Said and his team made my purchase of a 2020 Suburban effortless, they took two cars in trade and adhered to the trade in value that they offered over the phone. When the new car was missing the plate co effortless, they took two cars in trade and adhered to the trade in value that they offered over the phone. When the new car was missing the plate covering the tow hitch, they took care of getting me a replacement part and had it mailed to my home. I travelled over two hours to work with them, and would do it again! More
by broadreach253
Employees Worked With
Said Affane
