Empire Pre-Owned Superstore

Worst experience of my life promised to fix stuff on a truck before I bought it. First they painted over rusted rocket panels to see if I would notice .(Stated before sale they were going to be replaced ) truck before I bought it. First they painted over rusted rocket panels to see if I would notice .(Stated before sale they were going to be replaced )Eventually fixed rocket panels Correctly after a month and a half .also was supposed to replace something else and when not replaced correctly, they stated that they tried and couldn’t do it. when trying to contact them Was always sent a voicemail with no call back. Received a tiny rental from them that stunk like cigarette smoke and was filthy and had to stay in it for a month and a half to two months. Sales manager Eric stated it is what it is you don’t like it I’ll rip the xxxxing thing off and replace it in 3yrs I don’t know what kind of Joe Schmoe Place that was, but I would be very upset if I was affiliated with Empire Hyunda More

The work done was good. My problem was with the service. I was quoted a 3 day turn around which ended up being 9 days. Getting in touch with someone to get an answer was dif My problem was with the service. I was quoted a 3 day turn around which ended up being 9 days. Getting in touch with someone to get an answer was difficult. More

Salesman Gary went above and beyond to help me get approved for my car loan and I will recommend Empire dealership to my friends and family 👍👍👍 approved for my car loan and I will recommend Empire dealership to my friends and family 👍👍👍 More

Pricing advertised incorrectly. Chasing them for my deposit back. They are unresponsive. Never recommend anyone Chasing them for my deposit back. They are unresponsive. Never recommend anyone More

Dominic was wonderful! ! So efficient and caring! Made it easy! Everyone was wonderful there and very helpful. ! So efficient and caring! Made it easy! Everyone was wonderful there and very helpful. More

Very pleased with Kim in the service department. Work is always well done at a fair price Work is always well done at a fair price More

Dave is a excellent sales person easy to get along with and great personality makes car shopping fun and if there is a problem Kim I’m sales is great to she gets things done and great personality makes car shopping fun and if there is a problem Kim I’m sales is great to she gets things done More

Very relaxing atmosphere , good music too,and nice inventory,along with aggressive pricing ,and close to home, which is convenient inventory,along with aggressive pricing ,and close to home, which is convenient More

JC in AutoBody is fantastic. He will work for you not the insurance company and make sure you are properly taken care of. Work they do is outstanding. He will work for you not the insurance company and make sure you are properly taken care of. Work they do is outstanding. More

Well the body shop doesn’t keep in contact with their customers and can’t seem to give the customers the right information about their car being one minute that your is 80% done then don’t get a call for customers and can’t seem to give the customers the right information about their car being one minute that your is 80% done then don’t get a call for a week so you have to call back then get told that your car is done and being washed so the next day you call and see if it’s ready for pick up then get told that a piece for your bumper came on broke then have stuff stolen out of your car More