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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,625 Reviews

2,625 Reviews of Empire Nissan of Hillside - Service Center

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August 12, 2024

You crashed my car that was paid off then charge me 16,000 for another. Worst place ever. Will never go back. More

by JIMMYQ83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Granados
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Empire Nissan of Hillside responded

Hello Jimmy, Were very sorry to hear of your concerns. If you would like to discuss further, please contact the General Sales Manager, James Cavallaro, at (973)969-3384 or at jcavallaro@eagny.com

August 12, 2024

Great service, car got service within 30 minutes, Christopher in the service department was great More

by KHADIJAHROGERS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Empire Nissan of Hillside responded

We are so glad that Christopher and the team got your automotive needs efficiently taken care of. It is our pleasure to serve you. Thank you and safe travels!

August 12, 2024

Chris did not make me wait wrote me up right away and keep me inform till i left service More

by CARREONRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Even the svc manager introduce himself to me
Aug 15, 2024 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience with us! We are glad that Chris took great care of you and kept you well informed throughout the process. We hope to see you again the next time you are in need of automotive service!

August 10, 2024

Christopher was fantastic. He took great care of me. I’ll be coming back to Empire for more service. More

by NC9290
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience with us! We are glad that Christopher provided you with top-notch service. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!

August 10, 2024

I brought my car in for an ac problem. A diagnostic was done. And showed there was a leak with ac. Which would could $500 plus so I agreed. However after that was done they figured I need More

by chava0805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sasha Ordonez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Empire Nissan of Hillside responded

Hello, Thank you for sharing your service experience with us. We are very sorry to hear of your disappointment with the cost of the repairs. If you would like to discuss further, please contact our Service Manager, Jose Landaverde, at (973)969-3384 or at jlandaverde@eagny.com. Thank you!

August 08, 2024

Efficient with getting my service completed in a timely fashion. Courteous n very helpful. Thank you More

by JPETWAY69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Empire Nissan of Hillside responded

Thank you for your wonderful review! We are glad that our team got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Safe travels!

August 07, 2024

Always professional! Easy to schedule. Service is timely and service reps are accurate. Only area that needs improvement is the waiting room and the coffee station. More

by FAMILYCUPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Empire Nissan of Hillside responded

Thank you for your time and feedback. We are glad to hear that our team provided you with quality and efficient service. We hope that you continue to choose us for all of your future automotive needs!

August 06, 2024

Empire Nissan is the best service. Isaiah Grooms helped me, answered all my questions. I went in for an oil change and tire maintenance, was out in less than an hour. I moved further a More

by JESSICAMSTORY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Empire Nissan of Hillside responded

Jessica, thank you for your amazing review! It is an honor to have your confidence and loyalty, and we are delighted that Isaiah got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 06, 2024

Sevice was done as asked. Other recommend services were very pricey though. A good deal on an oil change can suddenly become over $1000. More

by HIDDEN.EQUALITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Empire Nissan of Hillside responded

Thank you for taking the time to rate our dealership. We are glad that our team got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 05, 2024

Sasha she very professional she know what she doing I will let her handle all my needs over there More

by PAKINYEMI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Empire Nissan of Hillside responded

Thank you for your wonderful review! We are so glad that Sasha took great care of you and your automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that Sasha and the team may help you with!

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