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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,625 Reviews
Call Service Center (973) 969-3384

2,625 Reviews of Empire Nissan of Hillside - Service Center

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May 09, 2024

Excellent service, professional and friendly staff, quick and easy process, would come again for service More

by FABIANADOMINGUEZ1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Empire Nissan of Hillside responded

Fabiana, Thank you so much for leaving us this incredible review! We are glad to hear that our team took exemplary care of you and your automotive needs. We are happy to know that they were professional and friendly. Please do not hesitate to let us know how we may be of further service to you.

May 08, 2024

I have witnessed improvement in services since the change of ownership. Keep up the good work. More

by KKADOMSKIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn at service department deserve 5 stars
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May 08, 2024 -

Empire Nissan of Hillside responded

We appreciate your 5-star rating! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 08, 2024

I have a buddy who is an ex-mechanic, and typically when I send him the “recommended services” he says most are unnecessary. I think Isaiah is great, and I’ve never had a problem with the work done, but thi More

by JFALZARANO888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Empire Nissan of Hillside responded

We deeply regret that your expectations were not met and sorry to hear of your concerns with our service department. We would like to speak to you on your review. Please contact our Service Manager- Jose Landaverde (973)969-3384 jlandaverde@eagny.com

May 08, 2024

It was amazing. Chris had me in and out in not time. Very pleasant to speak with. Will definitely come back. Great experience. More

by zuelyn75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Chris provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 07, 2024

Rapidly addressed my car's issues. The staff was courteous and professional. Great job highly recommeded More

by SMITH90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn carrasco
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May 07, 2024 -

Empire Nissan of Hillside responded

Smith, Providing quality and efficient service is so important to us here at Empire Nissan of Hillside and we are glad that our teams efforts could meet your satisfaction and high recommendation! We are thrilled to know that they were courteous and professional. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

May 05, 2024

Friendly, fast service, responsive, reasonable prices. .clean.. I don not have any more words to say More

by VALENTHIAWEEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Empire Nissan of Hillside responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were friendly and responsive. Please drive safely and do not hesitate to let us know how we may be of further service to you.

March 18, 2024

Isaiah and Austin took care of me. Found my noise concern and solved it!!! I will go here More

by MYLIFE1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanaan El Helou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Padilla
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Mar 18, 2024 -

MYLIFE1026 responded

I wanna thank you guys for solving my issue in oneday. Isaiah was very helpful and assured me that my problem would be handled. Austin was very professional did an aggressive check like i have ever seen before from any dealerships service department, had my car up and down on the lift multiple times until he found that simple hard to find issue that had me dealing stress headaches for days. Overall out of 10 i give him an 11 great work guys i highly recommend you to anyone.💪 💪 💪 💪 💪.

Mar 18, 2024 -

Empire Nissan of Hillside responded

Thank you for taking the time to leave us this 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Isaiah and Austin got your automotive needs taken care of- thoroughly and efficiently. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 16, 2024

It’s always a pleasure when I come here to get my cars and truck here serviced.Sentra,Maxima and Murano.The service advisor Evelyn Carrasco is always a pleasure,helpful,courteous, knowledgeable about what More

by QHWABELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Carrasco
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Mar 18, 2024 -

Empire Nissan of Hillside responded

Thank you for your wonderful review! We are delighted that Evelyn and the team consistently provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

March 11, 2024

Isaiah Groomes is a tremendous asset to your team! His customer service skills are second to none. You are very fortunate to have someone like him on your team!! More

by Ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Empire Nissan of Hillside responded

Thank you for leaving Isaiah this wonderful review! He definitely is an asset to our team, and he will be honored to hear of your kind words. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that Isaiah and the team may help you with.

February 15, 2024

Evelyn is the best advisor I’ve worked with very professional and knowledgeable she is the reason why I come to the service department. More

by heitormsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn carrasco
Report | Print
Feb 15, 2024 -

Empire Nissan of Hillside responded

Thank you for leaving Evelyn this positive review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

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