Empire Nissan of Hillside - Service Center

Trade in obsessed and not keen on repairs of older Nissan trucks. Sasha O. the worst service advisor avoid at all costs. Fake and passive aggressive but keeps the money rolling in for company and black males trucks. Sasha O. the worst service advisor avoid at all costs. Fake and passive aggressive but keeps the money rolling in for company and black males out of the svc dept. A total disaster and she never offered me a Sunbit pay option to handle the high repair cost. A passively condescending and rude woman but that's the company's wish. They won't last too long with there business model in this community. Profit over respect and decency will catch up. More

It was a great pleasure to have Steven Vasquez helping me to purchase my Nissan Rogue. He was very nice, always ready to help. Treat customer with respect, very polite. I highly recommend Steven Vasquez me to purchase my Nissan Rogue. He was very nice, always ready to help. Treat customer with respect, very polite. I highly recommend Steven Vasquez to customer when they are ready to buy their car at Empire Nissan of Hillside for a great satisfaction at the end. More

Great customer service, all staff are knowledgeable in their field. Everyone friendly and the service was quick and efficient. No surprises. their field. Everyone friendly and the service was quick and efficient. No surprises. More

Nice service everyone was nice and treated me well my car was serviced with out a problem was serviced with out a problem More

I had a great experience during my service visit. Would recommend this location for services! Would recommend this location for services! More

Rating service only. Reliable service keeps you informed when you waiting or sends you home when extended repair is necessary. Reliable service keeps you informed when you waiting or sends you home when extended repair is necessary. More

EMPIRE HILLSIDE NISSAN SERVICE CENTER IS ONE OF THE MOST TALENTED USER FRIENDLY CENTERS I EVER EXPERIENCED TECHNICIANS AND THE WHOLE STAFF TAKES THEIR JOBS SERIOUSLY. I DEAL WITH BROOMFIELD NISSAN AS WELL T TALENTED USER FRIENDLY CENTERS I EVER EXPERIENCED TECHNICIANS AND THE WHOLE STAFF TAKES THEIR JOBS SERIOUSLY. I DEAL WITH BROOMFIELD NISSAN AS WELL THEY BOTH TOP MY LOST OF PURE EXCELLENCE. I WOULD NOT GO ANYWHERE ELSE EVEN IF IT WAS HAVING MY CAR SIT DISABLED UNTIL THEY GET ME AN OPEN SLOT. More

They are very professional about the way,they run the shop and I truly appreciate the service I always get when I come,thanks for everything. shop and I truly appreciate the service I always get when I come,thanks for everything. More

I came into Empire Nissan on 8/9/24 to see if they can fix my driver side door that stopped opening , and to see if it was covered by the manufacturer's warranty. It was a 2022 Nissan Sentra, quite newish fix my driver side door that stopped opening , and to see if it was covered by the manufacturer's warranty. It was a 2022 Nissan Sentra, quite newish. Evelyn Carrasco was my advisor,who was very professional and seemed genuinely willing to help me. 20 minutes later her tech came back and the tests showed the door lock actuator was malfunctioning, and it was covered by the manufacturer's warranty. It was easily fixed by the next day. Meanwhile, I got a loaner and the rep Natasha was polite and efficient. I was very happy with everything- the wait was reasonable, and everyone , from the gentleman who waved me into the garage, the techs, even the associates taking a break outside who told me where to park when I brought my loaner back the next day were extremely polite. I hope the service manager, the owner of the dealership, and Nissan reads this. I have driven Nissan cars forever, starting with my first car, a Datsun. Imagine when a door failed on me. It was unheard of. I have driven several cars, my wife and the whole family, and this has never happened, especially to a new car! I had originally taken my car back to where I bought it, Pinebelt Nissan, where the waits were always long for my oil changes, and where they "fixed " my door issue. The service manager there made me feel like it was my fault, and even the logic of a door failing on a new car, the rarity of it, didn't make him consider a manufacturing issue. They "fixed" the problem, but a few weeks later the door stopped working again, and I considered going to another Nissan dealership, Empire Nissan, to see if they could help as they were close to where I work. And they did! Now I am a fan. They restored my faith in Nissan, and the fact that true customer service still exists! I will buy my next Nissan there and will go to them for basic services and maintenance from now on. Thank you, thank you! More

Empire Nissan has a great car service and customer service to my Nissan Murano, thank you. Yair Gomez, MBA. service to my Nissan Murano, thank you. Yair Gomez, MBA. More