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178 Reviews of Empire Ford Inc. - Service Center
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June 25, 2021
My automobile was there for 8 days the part took forever to come in that was the only frustrating part.Staff was very helpful. to come in that was the only frustrating part.Staff was very helpful. More
by MPENGUIN365
Verified Customer
June 18, 2021
I had an oil change and tire rotation the day after a major holiday. The service area was very busy, which I expected, and I was told the wait time may be a little longer than usual because of how busy t major holiday. The service area was very busy, which I expected, and I was told the wait time may be a little longer than usual because of how busy they were. Even though I had to wait a little longer, I didn’t mind. Everyone I had contact with was very friendly and said hello. They also made sure that I was being helped and had everything I needed. All of the employees appeared happy to be at work and were very attentive to all of the customers coming in and in the waiting area. It was a refreshing change to see so many employees in such a good mood, smiling, etc. That speaks volumes to me about how they are treated as employees. More
by MammaMac
Employees Worked With
Emily Verocchio
June 11, 2021
Very clean and hospitable employees are neat friendly and accommodating up front and honest it was a pleasure doing business here and happy to have my flat fixed rather quickly accommodating up front and honest it was a pleasure doing business here and happy to have my flat fixed rather quickly More
by Cj5
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Chris Machie, Samantha Briody
June 11, 2021
I’m very satisfied with our service. The started ratings should suffice. Why this demand for 25 words to submit? This requirement has me not want to submit. should suffice. Why this demand for 25 words to submit? This requirement has me not want to submit. More
by Eric
Employees Worked With
Emily Verocchio, Chris Machie
June 09, 2021
Very helpful and informative! Chris from the service dept. helped a ton. I thought my F-150s 4x4 was faulty but it so happened to be that what it did was normal. Thanks to all the information i recieved dept. helped a ton. I thought my F-150s 4x4 was faulty but it so happened to be that what it did was normal. Thanks to all the information i recieved i now feel comfortable driving my truck. Also to waive the fee was 100% satisfactory. More
by BURGSAM558
Employees Worked With
Chris Machie, Samantha Briody
June 08, 2021
They sold me a vehicle with bad tires on it and used my warranty to correct their mistake instead of replacing them at their cost. Then I was told I “shouldn’t” have an issue going forward, but they wouldn warranty to correct their mistake instead of replacing them at their cost. Then I was told I “shouldn’t” have an issue going forward, but they wouldn’t give me my warranty back. i won’t be going there ever again. More
by AR
Employees Worked With
Samantha Briody
June 05, 2021
good friendly service - not a bad wait time -reasonably good friendly service - not a bad wait time - reasonably priced - will return for future visits for all scheduled maintenance suggestions at my conve good friendly service - not a bad wait time - reasonably priced - will return for future visits for all scheduled maintenance suggestions at my convenience if possible More
by ECHOMAIZE99
Employees Worked With
Emily Verocchio
June 05, 2021
Horrible service!!!! 👎🏻👎🏻👎🏻I waited 3 1/2 hrs. Horrible service!!!! 👎🏻👎🏻👎🏻 I waited 3 1/2 hrs. for an oil change, my appointment was for 1 PM and I didn’t leave there until 3:30 PM. 😡 W Horrible service!!!! 👎🏻👎🏻👎🏻 I waited 3 1/2 hrs. for an oil change, my appointment was for 1 PM and I didn’t leave there until 3:30 PM. 😡 When I first got there (@12:45), I was told it would take about an hour for the oil change and tire rotation. I explained that I was on my work lunch hour and would wait in their waiting area.. After an hour and 1/2 passed, I walked over to the service area to ask what was taking so long. I was informed that they did not carry the filter needed for my car in that facility, so they sent someone out to get it somewhere else. After complaining about not being informed about this earlier, the receptionist assured me it would only take another 20 minutes. I ended up leaving there @3:30…..unreal!!!!! 😩 Also, The person who serviced my car did not add a reminder service tag to my windshield, nor was I given a service receipt, Adding salt to the wound, I was told the service was free of charge to compensate for my time🙄. Mind you, my car is a 2020…this was the first oil change. they didn’t do me any favors, “A first time free oil change” was part of the deal when I purchased the car 😆 Horrible service all the way around! 👎🏻 I will never go there again not will I ever recommend any of my friends and family to go there either, More
by Lrodrigues51361
Employees Worked With
Emily Verocchio
June 04, 2021
Everything went as planned and was very happy with the service. Did a great job and was happy with the service dept friendliness and determination to get the job done correctly and timely. service. Did a great job and was happy with the service dept friendliness and determination to get the job done correctly and timely. More
by ARTHUR.PEIRCE
Employees Worked With
Emily Verocchio
June 03, 2021
I have been dealing with this company over 10 years. I have had service done several times. Only complaint is that they play the radio and knock off Sirius XM and change to their own station while working have had service done several times. Only complaint is that they play the radio and knock off Sirius XM and change to their own station while working on my car. More
by SANDRASERRY
Employees Worked With
Samantha Briody
