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Empire Ford Inc. - Service Center

Fall River, MA

2.7
180 Reviews
Call Service Center (508) 730-1000

180 Reviews of Empire Ford Inc. - Service Center

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May 01, 2021

Went to Ford dealership to get and appointment for air bag recall,the woman was right on point,took care of it all in less than 5 minutes. More

by KT_MARTIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Samantha Briody
Report | Print
May 04, 2021 -

Empire Ford Inc. responded

Dear KT_MARTIN, we appreciate your business and your positive review and we're glad to hear the our service dept. took care of your air bag recall so quickly. Please let us know what we can do differently to earn a 5-star review from you. Thank you!

May 01, 2021

Had trouble with my F-150. The problem was diagnosed at another service facility, however when I brought it to Empire they actually figured out what the real problem was. Instead of a major problem it was More

by jsginmass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Langdon, Emily Verocchio, Samantha Briody
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May 04, 2021 -

Empire Ford Inc. responded

Dear jsginmass, Thank you for your 5-star review and your positive comments about both Samantha and Emily in our Service Department! We're pleased to hear that Empire was able to diagnose and fix the problem with your F-150. Thank you for your business!

May 01, 2021

Great service and friendly personnel made my work much less stressful. I had been putting off the needed maintenance having anxiety about what I expected. More

by Bill S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Verocchio, Samantha Briody
Report | Print
May 04, 2021 -

Empire Ford Inc. responded

Dear Bill S., thank you for doing business with Empire Ford. We truly appreciate your positive review and we're happy to hear that the "great service and friendly personnel" made it "less stressful." We look forward to seeing you again in the future.

May 01, 2021

I brought My E-450 Ford Motorhome in for overheat and drivability issue...instead of any of these problems being addressed they sold me a 205.00 battery (Which was dead when I went to leave)....The remai More

by fcmike1e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily Verocchio
Report | Print
May 13, 2021 -

Empire Ford Inc. responded

We apologize that you were not satisfied with your service visit. Unfortunately, the battery in your vehicle was too weak to complete the tests necessary to evaluate your engine concerns. After replacing the battery, we spent a great deal of time diagnosing the coolant usage and the engine running rough. We had to complete multiple different pressure tests, as there was no external coolant loss during the regular pressure test. We then had to get the engine up to operating temperature, test the fan clutch, thermostat operation, and pressure test the cooling system overnight to check for leakdown. At that time, we found coolant in the exhaust, indicating coolant loss internal in the engine. Additionally, the engine was running rough. All ignition and fuel system tests passed. We found relative compression tests with the scan tool showed multiple cylinders had low compression. This indicates that the engine needs internal service, which would be less cost effective than replacing the engine. In the end, there was roughly $500 in diagnostic charges and $200 for the battery, plus tax, etc to get to the $718 bill. Any charges accrued would be credited towards any related repairs.

May 01, 2021

Costumer service sucks never going back there that’s for sure you guys are the worst people to deal with I’ll never recommend you guys to no one More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Taglianetti, Emily Verocchio
Report | Print
May 14, 2021 -

Empire Ford Inc. responded

Ricardo, we are deeply disappointed that you were not fully satisfied with the service provided. We tried to reach out to see what we could have done better, but the phone calls were not answered. We would like to know what we could have done better. We took your vehicle in, without an appointment, while we had a full schedule. We were able to complete an internal transmission repair within a couple of days (including procuring the parts necessary for the repair), and get your vehicle back on the road for you.

February 16, 2021

They were very friendly. Roberto Perez was very knowledgeable and friendly.he made u feel comfortable.the dealer ship over all great bunch guys.and good hours More

by LEEG636
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Monsegue
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Feb 19, 2021 -

Empire Ford Inc. responded

Dear Leeg636, thank you for your positive review and comments about Roberto and the dealership as a whole. Thank you for doing business with Empire Ford.

October 31, 2020

Worst service department ever!!! Brought car in for recall repair. Delearship broke part repairing car, said nothing, and sent car home with my son saying car was all set. Bring car immediately back an More

by Not happy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin Lighty, Lino Oliveira
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August 08, 2020

Your coupons on your website are very misleading. Had a break job done, when I presented the rep. with coupon he said it didn't apply to my car. You should put on coupon witch cars it applies to. Because y More

by johna1960johns
Recommend Dealer
No
Employees Worked With
David Shea
Report | Print
Aug 17, 2020 -

Empire Ford Inc. responded

Dear johna1960johns, Ford Motor Co. as well as Empire Ford has a Brake Special that includes "machining" rotors or drums, brake pads or shoes and labor. The reason your service was more expensive was because your brakes had more wear and "machining" the rotors could not be done, therefore you required new rotors altogether. This coupon does not cover the cost of new rotors. New England weather is more severe on our vehicles and often times rotors become pitted and worn. The Brake Service coupon on our website fully discloses what is covered. We are sorry that you had anticipated a lower cost. Thank you for your business We hope to assist you in the future.

August 06, 2020

Service department is awful at getting back to you - I have called 4-5 times to find out about my headlight- still no response. It has been 3 months More

by Rbirde97
Recommend Dealer
No
Employees Worked With
Adam Levandowski
Report | Print
Aug 17, 2020 -

Empire Ford Inc. responded

Dear Rbirde97, my name is Kevin Lighty and I am the Service Manager at Empire Ford. Please call me directly at 781-975-6661 and I will take care of this issue for you. Please leave a message on my voicemail if I am unable to answer the phone immediately. Thank you.

August 03, 2020

Factory recall for airbags replacement. Kevin was very polite, courteous & professional, a real pleasure to do business with. I look forward to and will be pleased to refer Empire to others in the future. More

by Steamin_demon
Recommend Dealer
Yes
Employees Worked With
Kevin Lighty
Report | Print
Aug 05, 2020 -

Empire Ford Inc. responded

Thank you for doing business with Empire Ford and we appreciate your 5-star review. We are pleased to hear that you found Kevin Lighty, our Service Manager, to be "polite, courteous & professional." We look forward to servicing your vehicle in the future.

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