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Empire Ford Inc.
Fall River, MA
779 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 779 reviews
February 26, 2020
From the minute I walked in my experience exceeded my expectations! Isabelle, my Sales consultant was professional & made my purchase experience feel right. Thank you expectations! Isabelle, my Sales consultant was professional & made my purchase experience feel right. Thank you More
by CHERYLLANE6464
Verified Customer
February 26, 2020
Departments do not communicate with each other and it's a hassle to get information about service being done to your vehicle or how long it's going to take. If you leave a message, they will not call back fo hassle to get information about service being done to your vehicle or how long it's going to take. If you leave a message, they will not call back for hours. Lastly, it took 3 days for an oil change and an inspection sticker. By far the worst service I have ever received! More
by TINA.GATES
Employees Worked With
Kevin Lighty
February 26, 2020
Great service as always. I’ll never look to purchase a new vehicle anywhere else. Kevin and his team are the best in the business new vehicle anywhere else. Kevin and his team are the best in the business More
by LEARNINGHOUSEPRESCHOOL
February 20, 2020
Excellent service..comfortable waiting area..Staff is sincere and genuine..makes the car buying process smooth and painless..i would recommend them to my family and friends. sincere and genuine..makes the car buying process smooth and painless..i would recommend them to my family and friends. More
by Mgear76
February 19, 2020
I am very happy that I switched from my previous dealership to Empire Ford love the Ford Ranger truck and everybody there was very friendly and very helpful and I plan to stay with Ford thank you ve dealership to Empire Ford love the Ford Ranger truck and everybody there was very friendly and very helpful and I plan to stay with Ford thank you very much the Ford Ranger truck is much nicer than I thought it would be. More
by clavinr
September 09, 2019
Awful place!! Empire ford of new bedford takes full advantage of you!! Awefulw place. They will take every penny of yours and still try to blame someone else. Ho Empire ford of new bedford takes full advantage of you!! Awefulw place. They will take every penny of yours and still try to blame someone else. Ho someplace else. Do not buy from them, you will be disappointed!! More
by Renee and craig b.
Employees Worked With
September 09, 2019
After car got serviced Joe went above and beyond to make everything go smoothly after my car got serviced. Very friendly, got a phone call to find out what was going on Joe went above and beyond to make everything go smoothly after my car got serviced. Very friendly, got a phone call to find out what was going on More
by andremoura79
August 21, 2019
Really good customer service Was greeted immediately as I walked in the door. Friendly sales staff my salesman pick an awesome car for me. He says I have just the one I think you' Was greeted immediately as I walked in the door. Friendly sales staff my salesman pick an awesome car for me. He says I have just the one I think you'd like. He pulled forward Ford escape 2019 love the blue color and the black rims really go together nicely. Download at the Ford pass it was a start my vehicle and stop it as well as lock and unlock the doors. Also can I get to my Google able to hands-free phone calls and it goes right to my map when I put in an address. those combination work very well together with this vehicle. Thank you empire Ford, a my salesperson Berkeley lined me up with a beautiful vehicle. Barclay real good guy down to earth. When you visit empire Ford for your vehicle make be sure to Ask for Berkeley by name. He won't steer you wrong More
by Steveo55
August 18, 2019
Great service friendly staff They did a amazing job the staff was amazing I really felt like they cared about the work and the service they provided to me as a consumer . They did a amazing job the staff was amazing I really felt like they cared about the work and the service they provided to me as a consumer . More
by pppria74
Employees Worked With
Other Employees :
Tyler Torres, Adam Levandowski, Joe Dio, David Kent
August 18, 2019
Advertised car was not available My husband found a car he was interested online last night and called this morning to see whether it is still available. He was told it was but there My husband found a car he was interested online last night and called this morning to see whether it is still available. He was told it was but there were a few people interested, so he dropped everything to go there (at least half an hour away) to check it out. They even sent him an e-mail saying they are looking forward to his visit. When he got there, it turned out that the car had been sold last night!! Essentially he drove all the way there for nothing. They offered to look around for a similar car but after this experience he told them no thanks. There was not even an offer at least for reimbursement for gas. He is furious because he is a busy person and he had to forgo our regular skyping with our son and his wife. Somebody dropped the ball and we wonder whether there were other people who were told the same thing and went there only to find out that the car had been sold the night before. More
by ys314
Employees Worked With
I don't know whom he talked to this morning.
