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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
213 Reviews
Call Service Center (914) 368-2108

213 Reviews of Empire Buick GMC of White Plains - Service Center

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July 11, 2024

It was ok a lot of stuff was forgetten I’ve been waiting for part for 4 months now 🤷🏿‍♂️ More

by R.STEWART5430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro villanue
Report | Print
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your review with us and for bringing this to our attention. We have forwarded your comments to our management team. Please reach our to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com

July 10, 2024

I am very pleased with the Service 🏬 Department and dedication of Lydia. Information is very clear and relavent to the needed repairs,etc More

by mlhalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia and a very nice gentleman Alejandro Villanue
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Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We are glad that Lydia provided you with thorough and efficient service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 05, 2024

employees were attentive professional and friendly. the facility is well ventilated and clean. the words thank you were used. that goes a long way when people are spending money More

by TANISHAMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Muhammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. It is always our goal to ensure our guests' experience is as smooth as possible, and we are glad that our team took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 01, 2024

No communication with management and staff. Waited two hours and never got my oil changed. 8am appointment and they were going to start the oil change at 11am More

by abelgalvez91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
Report | Print
Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Hello, Were so sorry to hear of your concerns. We do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto at(914) 368-2108 or at ssoto@eagny.com

July 01, 2024

Dealer is always friendly and professional all the employees are very nice and I always have a good experience when I go there More

by MIKEDIFEO27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 09, 2024 -

Empire Buick GMC of White Plains responded

Mike, Thank you for your wonderful review! We are so glad that our team consistently takes great care of you and makes your experience with us top-notch. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 01, 2024

The service was good but much more expensive than what l thought it would be More

by Ajs367
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are glad to hear that our team got your automotive needs taken care of during your recent visit. Our guests' satisfaction is our utmost priority and we hope that you do not hesitate to give us a call if you have any further questions or concerns.

June 30, 2024

Over all I am please with this dealerships customer service. And will soon partner with the dealership when im ready to trade in. More

by THOMASPORTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Thomas, We are so glad that our team took great care of you! Your satisfaction means so much to us. Thank you for your wonderful review! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

June 30, 2024

Alex always takes care of me in courteous manor. He's my go to guy. More

by surfems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Alex this positive review! We are glad that he consistently provides you with the quality service that you deserve. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

June 28, 2024

Excellent service in a timely fashion in a very comfortable environment! Very friendly and clean environment . More

by SGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Empire Buick GMC of White Plains responded

Providing excellent and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

June 26, 2024

Lydia Gutierrez has been my service contact at Empire for quite a few years. I’ve found her to be extremely helpful, supportive when there’s an unexpected need for service because of a car issue, cordial and More

by deebee412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jun 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this 5-star rating! We are glad that she consistently provides you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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