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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
212 Reviews

212 Reviews of Empire Buick GMC of White Plains - Service Center

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July 25, 2024

Lift needed to perform 1st service wasn't available. Tonneau cover motor (not working) was informed of a recall on it, motor ordered, but is backordered without an in stock/delivery date. No work comple More

by Josephar
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Our guests' satisfaction is our utmost priority here at Empire Buick GMC of White Plains, and we are disappointed to hear of your negative experience with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience. Thank you!

July 25, 2024

They are all extremely friendly and knowledgeable. I highly recommend this dealership. Easy to get appointment! More

by beckerz1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jul 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! We are happy to hear that our team was both kind and helpful throughout your visit. We hope that you continue to choose us for all of your future automotive needs! Safe travels.

July 22, 2024

Been buying cars here for mire than 10 years and the Service team is always on point. More

by DPASTILHA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jul 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this fantastic review! We are glad to hear that our team took amazing care of you and your automotive needs. We are happy to know that they are always on point. We appreciate your continued business. We look forward to serving you again in the future when the time comes.

July 22, 2024

Excellent service with friendly staff who are very helpful . I was able to use some points which my sales person helped me to locate . More

by MAO2448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk - sorry don’t remember his name He had a besrd, David Silva
Jul 23, 2024 -

Empire Buick GMC of White Plains responded

Providing excellent and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly and helpful. We wish you safe travels until we meet again!

July 17, 2024

This is the second time I have done business with GMC of White Plains, David is an excellent salesman who will make it easy for you to easily and easily acquire a new or used car if you wish and what not to More

by John Alexis Ramirez Castrillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Muhammad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Jul 18, 2024 -

Empire Buick GMC of White Plains responded

John, Thank you for your wonderful review! We are honored by your repeat business, and we are glad that David and the team took great care of you and made your experience with us as smooth as possible. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

July 17, 2024

Fast and efficient good good good good good good good good good good good good More

by HDWJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Jul 18, 2024 -

Empire Buick GMC of White Plains responded

Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!

July 12, 2024

Very professional and excellent service Prompt and caring to the customers. Just like family. Best service ever More

by DMARGOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Messina
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We are happy to hear that our team provided you with the A+ service that you deserve. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.

July 12, 2024

Excelent service, on time, fast, very kind and friendly from the employees , nice coffee and chips More

by alexnewyork2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your kind review! We are happy to hear that our team took great care of you during your recent service visit. Please do not hesitate to give us a call if we may ever be of further assistance to you. Take care!

July 11, 2024

Everything was taken care of smoothly and easily! Thank you very much, Lydia G! Her level of customer service was above and beyond! More

by DBENINATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us, and we are glad that Lydia's efforts met your satisfaction. It is our pleasure to serve you an your automotive needs in any way possible. Thank you and safe travels!

July 11, 2024

It was ok a lot of stuff was forgetten I’ve been waiting for part for 4 months now 🤷🏿‍♂️ More

by R.STEWART5430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro villanue
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your review with us and for bringing this to our attention. We have forwarded your comments to our management team. Please reach our to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com

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