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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
210 Reviews
Call Service Center (914) 368-2108

210 Reviews of Empire Buick GMC of White Plains - Service Center

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September 26, 2024

My service provider was wonderful. He was great guy. He was very informed and told me everything I need to know. More

by THADHUGHES60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star rating! We are glad that our team took great care of you and kept you well informed throughout the process. We hope to see you again the next time you are in need of automotive service.

September 24, 2024

Excellence Service Great People to work with understand my need and took care of it More

by limousin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Empire Buick GMC of White Plains responded

We are so glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Thank you and safe travels!

September 19, 2024

As usual, Lydia Gutierrez took good care of my car and me by welcoming me, talking to me about what I wanted done and what needed to be done. She kept me informed about the progress of my car. I highly recom More

by lwcurran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this positive review! We are glad that she consistently takes great care of you and that she made this experience with us no different. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

September 18, 2024

90% of the answers to my questions were "I don't know. " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Eve More

by TECHWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia 3 stars, David Silva
Report | Print
Sep 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Customer satisfaction has always been our top priority and it is disappointing to hear of your review. We apologize for the lack of communication and would like the opportunity to learn more about your experience. Please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

September 16, 2024

As per usual staff is friendly, courteous. Very efficient service was within an hour tops More

by TJACQUELINE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and everyone is helpful. They only do what is necessary to your vehicle. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Lydia's and the team's efforts consistently meet your satisfaction.It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and the technicians only fix what is necessary. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your kind review. Your safety and satisfaction are our utmost priorities, and we are glad that Lydia and the team consistently take great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 13, 2024

Never heard back from dealership about the scan on my car about transmission problem since More

by royaltow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your comments. We do apologize for the lack of communication by our service team. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 13, 2024

They did a terrible job. Messed up numerous times it was super annoying. will not use again More

by jppress
Recommend Dealer
No
Employees Worked With
Kyle Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zansheen
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Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, We regret on hearing of your disappointment with our service department. We would like to learn more of your experience to see how we can help. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 08, 2024

My car was serviced as quickly as possible. Lydia was a pleasure to deal with. More

by lisawhs808
Recommend Dealer
Yes
Employees Worked With
Lydia Guttierez
Report | Print
Sep 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive review! We work extremely hard to ensure our guests' experience is as smooth as possible, and we are so glad that Lydia took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

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