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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
202 Reviews
Call Service Center (914) 368-2108

202 Reviews of Empire Buick GMC of White Plains - Service Center

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September 13, 2024

They did a terrible job. Messed up numerous times it was super annoying. will not use again More

by jppress
Recommend Dealer
No
Employees Worked With
Kyle Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zansheen
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Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, We regret on hearing of your disappointment with our service department. We would like to learn more of your experience to see how we can help. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 08, 2024

My car was serviced as quickly as possible. Lydia was a pleasure to deal with. More

by lisawhs808
Recommend Dealer
Yes
Employees Worked With
Lydia Guttierez
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Sep 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive review! We work extremely hard to ensure our guests' experience is as smooth as possible, and we are so glad that Lydia took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

September 06, 2024

We always get great service and the employees are knowledgeable and personable. Would definitely recommend. More

by AMTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Lydia in service department
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Sep 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that our efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

September 06, 2024

Everyone at Empire GMC was very helpful The service was good and my truck was done very quick More

by JOHNMATERASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Sep 12, 2024 -

Empire Buick GMC of White Plains responded

John, We are happy to hear that our team got your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 03, 2024

I bought seven GMC trucks through the years and this is the worst experience that I ever had with this dealership poor relationship with the dealer and I was lied to and never told the truth and taking adv More

by 64tonyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adnan Muhammad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Report | Print
Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback and were sorry to hear of your disappointment with our dealership. We would like to speak to you on your experience. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 02, 2024

Really listen to the customers and respond to customer needs. Comfortable waiting area, especially that I come in from the Bronx. More

by storres30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
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Sep 03, 2024 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they really listened and responded to your needs. Please drive safely until we meet again!

September 01, 2024

Lydia in service is extremely efficient. Appt time given timely. The part required was in stock, assisting to a timely repair. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia in service
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Sep 03, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this positive review! We are glad to hear that Lydia took great care of you and your automotive needs. We are happy to know that she was extremely efficient. Please do not hesitate to let us know how we may be of further service to you.

September 01, 2024

Nicely attention to the client and and rapid service in comfortable place in the waiting area. More

by ESTERLINGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
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Sep 04, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We're delighted to hear that you a good experience with our service team and were happy that you were comfortable while waiting for the service to be completed.

August 31, 2024

I had a very horrible experience with them, I went to them to repair a noise that I was hearing in my car and the noise was never repaired and they instead replaced random things and have done horrible d More

by kangri70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Report | Print
Sep 04, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your service experience with us. We do apologize that the issue with noise was not fixed. We want to make sure that this is resolved for you. Please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

Sep 05, 2024 -

kangri70 responded

Mr. Stephan you saw me two times and have heard my problems two times and never did anything to help my problems all the times I went is more than sufficient to know what is wrong with my car but you guys never fixed anything I’m sorry but I’m going to another gmc shop that is more responsible and cares more about their clients problems. I’m never going back to your shop in white plains. Thank you for nothing.

August 29, 2024

Always friendly and ready to answer questions love that you have coffee and snacks available for those of us who have to w add it More

by clover_72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the service department
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Aug 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your kind review! We are glad that our team consistently takes great care of you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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