Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
280 Reviews
Call Service Center (914) 368-2108

280 Reviews of Empire Buick GMC of White Plains - Service Center

Sort by
March 14, 2025

Derive was poor again problem wasn’t identified and still persists. No loaner offered. Terrible experience. More

by EGAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Mar 20, 2025 -

Empire Buick GMC of White Plains responded

We appreciate you taking the time to write this honest review. We are disheartened to hear your service experience wasn't a pleasant one. We would like to speak to you on this matter to better assist you, please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914) 368-2108 or Email: rteunisen@eagny.com

March 10, 2025

Excellent servicio muy buen personal Muy puntuales con el serviciohecho a mi truck volvere siempre. More

by levisgardening7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Empire Buick GMC of White Plains responded

Levis, Gracias por su tiempo y sus comentarios. Nos complace saber que el servicio que recibió con su camión fue de primera calidad y que está dispuesto a volver a contar con nosotros cada vez. ¡Gracias! Esperamos con ansias la próxima vez que realicemos el servicio de su camión.

March 10, 2025

Very impressed with the work also fast service, great customer service care and taking care of customers with free car wash More

by 43CONSTRUCTIONCORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 14, 2025 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 09, 2025

Lydia is great at her job Hae been there multiple times for scheduled service and always goes well . More

by ari8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia in Service
Report | Print
Mar 10, 2025 -

Empire Buick GMC of White Plains responded

Ari, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. We strive to offer our customers exceptional service both before and after the sale. Lydia will be thrilled to hear your very kind words, thank you.

March 03, 2025

The service was good. The customer service was not not good. I could not reach them over the phone and I was not informed that the car was ready. The car was supposed to b More

by nicoletta.perego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 07, 2025 -

Empire Buick GMC of White Plains responded

Nicoletta, Thank you for your review. It is our goal that every customer experience is exceptional! We do apologize for the customer service that you received on not getting through to us and not having your vehicle serviced correctly and efficiently. We offer our deepest apologizes for the miscommunication. If you would like to discuss further, please reach our to our Service Manager, Vincent Torres, at (718) 524-3127 or at vtorres@eagny.com. Thank you for your time and patience.

March 01, 2025

I purchased a gmc at4x , David was the sales guy assisting me through the process making it very easy and efficient, he’s very knowledgeable explaining the features and tech in the truck , after s More

by emranalli
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Empire Buick GMC of White Plains responded

Congratulations on your new AT4X and welcome to the- Empire Buick GMC of White Plains family. We are thrilled to hear that David found the perfect vehicle to match your needs and budget. He will also be honored to hear your very kind words, thank you.

February 28, 2025

Require recall. Can't complete inspection without it. Haven't heard back, as promised. Frustrated More

by ELAINE613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Report | Print
Mar 05, 2025 -

Empire Buick GMC of White Plains responded

Elaine, Thank you for reaching out to us about your recall, we are very sorry to hear that no one has reached out to you. Please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914)368-2108 or Email: rteunisen@eagny.com. Thank you for your time and patience.

Mar 06, 2025 -

ELAINE613 responded

I have called many times over the past two weeks. No one answers the phone. It rings non stop, then I get a voicemail that is full and cannot record any more messages.

February 28, 2025

Excellent ,professional, competitive take care,,helping ,satisfaction, friendly, support, good d Deals , on time, good raite More

by Monica Moloney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Empire Buick GMC of White Plains responded

Monica, Thank you for your very kind review and loyalty to- Empire Buick GMC of White Plains. We are delighted to hear that your experiences with us have been so exceptional! When the time comes for service, give our service team a call. You will not be disappointed.

February 26, 2025

Excellent Service and Efficient. Lydia was fantastic. She explains everything. Excellrnt Thank You. Thank you More

by DOMLAP2665
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia Guerrero
Report | Print
Feb 26, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Lydia will be overly excited to hear that you were so pleased with her services, thank you.

February 25, 2025

Fast, friendly, professional service at convenient times. Comfortable waiting area with complementary refreshments. Complementary car wash with any service. More

by MSTRONGIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Feb 26, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

1
...
3
4
5
...
28