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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
210 Reviews
Call Service Center (914) 368-2108

210 Reviews of Empire Buick GMC of White Plains - Service Center

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October 19, 2024

Great customer service. Car was taken in on time. Everything was explained to us. Staff was knowledgeable and friendly. More

by Joepagan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 12, 2024

Lydia is great knows her products and has been there for years a great asset to GMC More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia of service
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Oct 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this 5-star review! She definitely is an asset to our team, and she will be honored to hear of your kind words. Please drive safely, and do not hesitate to give us a call if there is ever anything more that she and the team may help you with!

October 06, 2024

Went with my car to the dealership and they never serviced my car. I was scheduled at 9:30am .They had me wait 2 hours to tell me they wouldn’t see me until 1pm. I left and they did not reschedule m More

by tinocos217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 09, 2024 -

Empire Buick GMC of White Plains responded

We regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

October 05, 2024

The service department were knowledgeable and helpful in every way possible including explaining what issues my vehicle might have in the future if not taken care of promptly. At the end everything was reso More

by dsoto_mayor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from the service Department
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Oct 07, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! We are glad that our team got your automotive needs thoroughly resolved. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 04, 2024

Took 3 days and still haven't fixed the problem. my Yukon is still has that noise More

by LHS4445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com to discuss this further.

September 29, 2024

White Plains Buick. I can always count on them to do the right thing.Get my car running and running correctly.I'm glad I deal with them.I hope they like me as much as I l More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, & Leddea 4stars both
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Sep 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team could consistently take great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

September 29, 2024

They took the time to get the discounts that I received when I purchased the car from you but never knew how to retrieve them More

by HENRUHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star rating! We are glad that our team took great care of you during your recent visit. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 27, 2024

I have been coming to this dealership for many years and always feel safe and confident about my car after the mechanics have taken care of it. I really trust them More

by macov55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I deal with and Lydia who is always pleasant and professional
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Sep 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! It is an honor to have your confidence and loyalty, and we are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 27, 2024

Service department helped me with my extended warranty. They made my experience easy and w appreciated it. More

by ANTLAPIETRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 26, 2024

I had a 230 they though my car in at 340 out in an hour and I wanted a service. Oil leaking. Didn’t know why so I have come back. A part has to be ordered for my blinker and it’s $$ not in stock. An angry More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Sept
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