Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
249 Reviews
Call Service Center (914) 368-2108

249 Reviews of Empire Buick GMC of White Plains - Service Center

Sort by
January 10, 2025

We’re polite and communicated well. Had a wait awhile despite appointment. The service person was very credible. More

by KHATTRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device professional. Don’t know his name
Report | Print
Jan 10, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team kept you well informed and we appreciate your patience throughout the process. We hope to see you again the next time you are in need of automotive service!

January 09, 2025

Costomer service is not good, still waiting for a return call on my car for service for over one month, called 3x and they said will call back but did not... More

by cscher
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Report | Print
Jan 14, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your review. We are sorry to hear of your negative experience and for the lack in communication. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com to see how we can help.

January 05, 2025

When I get there for my appointment, they told me that everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited m More

by sergiodsusano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Castro
Report | Print
Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for rating our dealership. We are sorry to hear of your negative experience and for the wait time that occurred throughout your service visit. If you would like to discuss your concerns further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

January 05, 2025

Everyone was helpful and I was very pleased with the service. I was very comfortable while waiting for my car. More

by MARABLEE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were helpful and you were very comfortable. We wish you safe travels until we meet again!

January 04, 2025

The sales experience was caring and efficient. I am pleased with the result. Looking forward to future business with Empire Buick. More

by Coylelifecoaching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your kind review! We are so glad that our team provided you with quality and efficient service. We are discouraged to see your low star rating, and we would like the opportunity to learn more about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com.

January 04, 2025

They treat you well before you buy car. After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixe More

by CONCERTO711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names
Report | Print
Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your review. Your safety and satisfaction are our top priorities and we are discouraged to hear of your negative experience with our Service Department. We would like the opportunity to speak with you about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

January 02, 2025

Very good service and great customer cooperation. They say what they mean and follow through. More

by RKRAUSE514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team said what they mean and followed through. We hope to serve you again in the future when the time comes.

December 31, 2024

Lydia was great to deal with (as usual). Car was ready as promised and Lydia kept me up to date. More

by BRUML501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this fantastic review! We are happy to know that she kept you up to date, your car was ready when promised and she was great to deal with as usual. We look forward to serving you again in the future when the time comes.

December 30, 2024

The appointment was easy to schedule and the car was brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. More

by JQOSSLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department: Lydia Gutierrez
Report | Print
Dec 31, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that Lydia provided you with nothing less. She will be delighted to hear of your kind words. We hope to see you again the next time you are in need of automotive service!

December 28, 2024

Staff was very friendly and job appears to be done correctly… took longer than I thought though for oil change… they were busy, but still would’ve liked a little more communication of estimated time o More

by SKSIMMONS2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of persons names
Report | Print
1
2
3
4
...
25