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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
213 Reviews
Call Service Center (914) 368-2108

213 Reviews of Empire Buick GMC of White Plains - Service Center

Sort by
June 15, 2024

The process of booking a service online was simple. I got a free oil change within the first year of my lease which I appreciated. While at the service center I also got my car inspection. The waiti More

by pineiroleticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
Report | Print
Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

June 14, 2024

Extremely expensive. > $500 labor to replace spark plugs? > $700 labor to replace 2 break calipers? Lydia at the desk is the only bright spot More

by idostern123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia
Report | Print
Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your comments with us. Were sorry to hear of your disappointment and we do apologize that your were not happy with the cost of the services performed on your vehicle. If you would like to discuss further, please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

June 12, 2024

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by dancorrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Robert Horton
Report | Print
Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We look forward to continue serving you and your automotive needs with our best care in your visits to come!

June 11, 2024

They were really nice. Except the wait was way too long. I had an appointment for an oil change and to fix the little thing on the front of the car that read the outside te More

by KIMJOENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Were very sorry to hear that you didn't have a positive experience with our service department and we do apologize for the wait time that occurred during visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

June 11, 2024

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by mdestefano914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Bill Kendall, Robert Horton
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Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us, We are so glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

June 08, 2024

Lydia G. Is the best. I appreciate her professionalism and service knowledge regarding my vehicle. More

by RURU4103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Jun 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this excellent review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. We hope that you continue to choose us for all of your future automotive needs!

June 02, 2024

The Service appointment was easily made and my truck is running smooth now with no issues. More

by NAQUAVAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 05, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that your truck is running smooth now with no issues. Please drive safely and do not hesitate to let us know how we may be of further service to you.

June 02, 2024

Not satisfied with my experience at the service department at all.. not many updates through the process and also on GM for having a recall issue then everything on back order?? Also not given a lo More

by TPRINCEJR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your service experience with us.. We are sorry to hear of your disappointment with the communication by our team. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

May 31, 2024

We had a wonderful experience with the people at the service center…very pleasant group, knowledgeable and very friendly. More

by gypasy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Empire Buick GMC of White Plains responded

We are so glad that our team provided you with a 5-star service experience. It is our pleasure to assist you in any way possible. Thank you and safe travels!

May 27, 2024

They stayed in constant contact with me about the issues with my vehicle and got the work done in time More

by CJAMALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
May 28, 2024 -

Empire Buick GMC of White Plains responded

Your safety and satisfaction are our utmost priorities, and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns.

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