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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
208 Reviews

208 Reviews of Empire Buick GMC of White Plains - Service Center

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June 08, 2024

Lydia G. Is the best. I appreciate her professionalism and service knowledge regarding my vehicle. More

by RURU4103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Jun 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this excellent review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. We hope that you continue to choose us for all of your future automotive needs!

June 02, 2024

The Service appointment was easily made and my truck is running smooth now with no issues. More

by NAQUAVAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 05, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that your truck is running smooth now with no issues. Please drive safely and do not hesitate to let us know how we may be of further service to you.

June 02, 2024

Not satisfied with my experience at the service department at all.. not many updates through the process and also on GM for having a recall issue then everything on back order?? Also not given a lo More

by TPRINCEJR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your service experience with us.. We are sorry to hear of your disappointment with the communication by our team. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

May 31, 2024

We had a wonderful experience with the people at the service center…very pleasant group, knowledgeable and very friendly. More

by gypasy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Empire Buick GMC of White Plains responded

We are so glad that our team provided you with a 5-star service experience. It is our pleasure to assist you in any way possible. Thank you and safe travels!

May 27, 2024

They stayed in constant contact with me about the issues with my vehicle and got the work done in time More

by CJAMALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
May 28, 2024 -

Empire Buick GMC of White Plains responded

Your safety and satisfaction are our utmost priorities, and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 25, 2024

All work was done within the time frame estimated. Alex is a great service rep! More

by RRAMISTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex - Service Rep
May 28, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! We are glad that Alex got your automotive needs efficiently taken care of. It is our pleasure to serve you. Wishing you the safest of travels until we meet again!

May 25, 2024

Service is kind of pricey. And the diagnostic price is very high. Seems set to force you to use their service. More

by JENNFJACINTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia. Top notch!
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your comments with us. We are very sorry to hear of your concerns with the cost of the diagnostic's. We would be happy to speak to you on this. Please reach out to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

May 25, 2024

The sales department sales persons do not communicate with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision More

by KEVINMAC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your feedback. We are very sorry to hear of your disappointment with our sales department. If you would like to speak to us on your review, please reach out to our General Manager, Scott McCaffrey at (914) 368-2108 or at smccaffrey@eagny.com. Thank you!

May 25, 2024

Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I More

by EFRAIN168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Bill Kendall, Brandon Pares, David Silva, Robert Horton
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, We are very sorry to hear of your issue with your vehicle and we do apologize for the lack of attention to this issue for you. If you would like to speak to us on your concerns, please reach out to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

May 23, 2024

When I was there on Monday May 20th, they were short of help. That wasn't good. The waiting was longer than usual More

by ORVELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Villanueva Very nice.
May 23, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are so sorry for the longer wait time for your service visit since we were short staffed. Please drive safely and do not hesitate to let us know how we may be of further service to you.

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