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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
213 Reviews

213 Reviews of Empire Buick GMC of White Plains - Service Center

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June 26, 2024

Everybody at Empire GMC are excellent professional and friendly. David Silva is my man and Lydia.gutierrez is my go to girl? She’s always got my back but everybody is excellent. They’re all keepers. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez , David Silva
Jun 26, 2024 -

Empire Buick GMC of White Plains responded

Anthony, Thank you for your 5-star rating! David and Lydia will be delighted to hear of your kind words and to know how confident you are in their efforts. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

June 24, 2024

Customer service was excellent. Everybody was very friendly and helpful. The work done on my car was great as well. More

by MEEMEEANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept- dont know person’s name
Jun 25, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your kind review and we are happy to hear that our team provided you with A+ service throughout your visit! We hope to see you again the next time you are in need of automotive service.

June 24, 2024

Took 4 hours for an inspection! ! No other work was done. Unacceptable amount of time in my mind. The staff is friendly. More

by MIKE.GEMBECKI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with anyone
Jun 26, 2024 -

Empire Buick GMC of White Plains responded

Hello Mike, Thank you for your review. Our guests' satisfaction is our top priority here at Empire Buick GMC of White Plains, and we are sorry for the wait time that occurred during your service visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience. Thank you!

June 23, 2024

The staff at Empire Buick is always professional and courteous. I would highly recommend them for service. More

by TMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Ward
Jun 24, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! We are so glad that our team consistently provides you with top-notch service. It is our pleasure to assist you in any way possible and we hope that you continue to choose us for all of your future automotive needs!

June 22, 2024

I took my car in for an issue with the engine light and Alex helped with the process the entire time. He told me when they were working on my car, the issue and the part I needed and that the part I neede More

by Gwendolyn Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 24, 2024 -

Empire Buick GMC of White Plains responded

Gwendolyn, Thank you for taking the time to leave us this positive review! Offering thorough and efficient service is so important to us, and we are glad that Alex provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 22, 2024

The staff was curtious and the mechanic provided good prompt work, we will be back for more service. More

by JASONELIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic Ronnie
Jun 24, 2024 -

Empire Buick GMC of White Plains responded

Jason, Thank you for sharing your positive experience with us! We are glad that our team provided you with top-notch service and we look forward to continue serving you and your automotive needs with our best care in your visits to come!

June 19, 2024

I am a loyalist and have always been satisfied with the service here! The techs always take great care of their customers and make us feel like they hear us and our concerns as well as needs! More

by LEBA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service side
Jun 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 18, 2024

Everything went well and they had me out in a little over an hour,I have been coming here for years and have always been pleased with they’re work. More

by NYMITCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Jun 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team provided you with a smooth and efficient experience. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 17, 2024

Invoice was not given to me with breakdown of work done - such as taxes etc. also, my both rear brake lights were out - Had to replace both of them! More

by mpisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We are sorry to hear of your disappointment and we do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

June 17, 2024

Most pleasant experience I have ever had at any dealership over my lifetime. Kudos to the woman who helped me! More

by jbrn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jun 18, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your amazing review! We are delighted to hear that our team provided you with a 5-star experience. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

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