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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
247 Reviews

247 Reviews of Empire Buick GMC of White Plains - Service Center

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August 20, 2024

Everyone was very helpful and accommodating. Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety w More

by vromoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
Aug 21, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 18, 2024

Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. More

by JGM0
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Empire Buick GMC of White Plains responded

We are so sorry to hear if your experience with us. We would like to discuss your concerns with you. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 16, 2024

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time More

by rich.laskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Muhammad
Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 15, 2024

My car had been jump started due to a dead battery. I drove my car to Buick and they quickly tested and replaced the battery. I went to a restaurant for approx 1 hour, returned to Buick and my car wa More

by maledizione55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Empire Buick GMC of White Plains responded

Providing impeccable and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were top notch. We wish you safe travels until we meet again!

August 15, 2024

Always friendly and courteous. Explains everything that’s wrong and gives you options for repairs. More

by LILXMAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service department
Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 13, 2024

Customer svs was so amazing they were honest and helpful I am definitely going to tell my friends white Plains customer svs are caring they work with your budget More

by DONNASTURINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lidia and her coworker, Adnan Muhammad, Peter Messina
Aug 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! We are overjoyed that our team provided you with 5-star service. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

August 08, 2024

I was able to make a quick appointment for car inspection. It was done quickly, and Alex was very personable. The gentleman doing the work seem to always do a good job when I go there, I just don’ More

by DEBURGO2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service
Aug 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-starr review! We are happy to hear that our team provided you with a quick and efficient experience. It is our pleasure to serve you. We wish you safe travels and we hope to see you again the next time you are in need of automotive service!

August 04, 2024

My service was for an inspection. My Service Rep was Lydia Gutierrez she explained the item I needed replace to pass inspection, and was extremely helpful explaining repairs I would More

by VLMELROSE812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Aug 07, 2024 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that Lydia's efforts could meet your satisfaction! We are thrilled to know that she was extremely helpful. We wish you safe travels until we meet again!

August 04, 2024

The service was fine ver y attentive and professional. Your finance staff is horrible un accommodating More

by GELOSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Messina
Aug 09, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your experience with us. We are very sorry to hear that you were not completely satisfied with your experience, specifically with our Finance department. If you would like to discuss further, please contact our General Manager, Adnan Muhammad at (914) 368-2108 or at amuhammad@eagny.com

August 02, 2024

The service on my Acadia was prompt and completed in a timely fashion. They fixed the problem. More

by JLS20X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 07, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this fantastic review! We are glad to hear that our team took amazing care of you and your GMC Acadia needs. We are happy to know that they were prompt and completed your vehicle in a timely fashion. Please do not hesitate to let us know how we may be of further service to you.

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