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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
210 Reviews

210 Reviews of Empire Buick GMC of White Plains - Service Center

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November 18, 2024

The staff is friendly, efficient and professional. They always provide accurate information about the service needed and the service provided. More

by DIVABNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

November 14, 2024

Repair was completed expertly once GM sent the dealership the necessary repairs to complete the repair. More

by brianjt29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Muhammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 14, 2024

Lydia is fantastic - she is always so kind and helpful. I am always happy to come from Darien instead of a local dealership b/c she is so nice. More

by DUGGAN171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star review! We are happy to hear that Lydia consistently provides you with the quality care that you so much deserve. Your satisfaction means so much to us. Wishing you the safest of travels until we meet again!

November 13, 2024

Excellent! I will be coming back to buy more vehicles! Very good experience buying a truck! More

by MATTM16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeeshan Majid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star rating! We are so glad that our team provided you with a 5-star experience. Our guests' satisfaction is our utmost priority. We wish you safe travels and we look forward to an opportunity to work with you again!

November 13, 2024

The work was completed within promised time frame. But with this new ownership costs for this same work up 25%. Prior when car returned would had simple car wash, that no longer, they did not even v More

by rmallis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adnan Muhammad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us your feedback about your experience with us. We are very sorry to hear of your concerns with your service visit. We would welcome the opportunity to speak to you to resolve your concerns with our dealership. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you.

November 10, 2024

Took my car in for an oil change and was very happy. As with must dealers they always find something else wrong with the car. I was very thankful for them letting me know what was all wrong with the car More

by tamischasavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk and both were very nice
Nov 11, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 09, 2024

Lydia Gutierrez is the best . Her customer service and knowledge is top notch . Every time I take my car for service she's on top of her game . Lydia always make sure all my issu More

by rmnypartners136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Nov 11, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this excellent review! We are happy to hear that Lydia consistently takes great care of you and your automotive needs. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 08, 2024

Alex was awesome treated us like family. i would recommend anyone to empire GMC. Henry Mohr More

by LHS4445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from service
Nov 11, 2024 -

Empire Buick GMC of White Plains responded

Henry, Thank you for your kind review and recommendation! We are delighted that Alex provided you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.

November 07, 2024

I know my car is in good hands when I get it service at Empire. They are friendly, competant and trustworthy. More

by BRANDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Nov 11, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team consistently takes great care of you and your automotive needs. it is an honor to know how confident you are in our efforts. Wishing you the safest of travels until we meet again!

November 04, 2024

I recently took my car in for service, and I couldn’t be happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, eve More

by marcman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia in Service Department
Nov 06, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are glad that Lydia took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

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