Elmwood Chrysler Dodge Jeep Ram
East Providence, RI
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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The service manager, Elisha, was very helpful. She greeted me when I drove Jeep into the service area. Explained what would take place. Told me the car would be ready in 45 min. It only took 3 She greeted me when I drove Jeep into the service area. Explained what would take place. Told me the car would be ready in 45 min. It only took 30 min. Super nice, competent people More
This Dealership is solid! The communication and quality we received on all of our vehicles has always been exceptional. The communication and quality we received on all of our vehicles has always been exceptional. More
I would not recommend purchasing a used vehicle from this dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purc dealership. Based on my experience, their Certified Pre-Owned designation did not provide the level of quality or peace of mind I expected. I purchased a certified pre-owned 2017 Ram truck that had an issue during the test drive. Before completing the purchase, I was assured that a repair order would be completed before the vehicle was delivered. Relying on those assurances and the Certified Pre-Owned certification, I proceeded with the purchase. Unfortunately, within 24 hours of taking the truck home, the check engine light came on. I contacted the dealership immediately and was told it was likely a minor issue and to bring the truck in for service the following Tuesday. I did so, but within 24 hours of getting the truck back, the check engine light came on again—this time for a different problem. I returned the truck for service a second time and requested copies of the repair order and service documentation for my records. Not only did I leave without any paperwork, but I was also charged a $100 deductible for a repair that I believe should have been addressed before the sale, based on the dealership's representations. I emailed several members of management requesting a phone call to discuss these concerns but never received a response. When I called again to follow up on the missing service records, I was told that Cliff, the Service Manager, was still working on the paperwork because of a warranty issue and that I would receive a call back. As of this review, I have not received that call. At this point, I have lost confidence in both the quality of the vehicle and the dealership's customer service. The repeated mechanical issues, lack of documentation, unexpected repair charge, and failure of management to respond have been extremely disappointing. I hope the dealership will take this opportunity to address these concerns, but based on my experience, I cannot recommend buying a used vehicle here. If you're looking for a dealership that stands behind its Certified Pre-Owned vehicles and provides responsive customer service after the sale, I would suggest looking elsewhere. More
Staff are great listeners! !! Jeremy in sales was extremely patient & helpful!!! This is actually our 5th new Vehicle from Elmwood Dodge… we have loved them all!!! A !! Jeremy in sales was extremely patient & helpful!!! This is actually our 5th new Vehicle from Elmwood Dodge… we have loved them all!!! A special shout out to Dede in Service, she has been our go to person for service, oil changes etc!! More
Exceptional service , convenient, friendly Environment . Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! More
Very easy to work with. Pleasant. Professional. Fair. Accommodating. Vinny took good care of us. It was nice to also meet the General Manager and Owner. This was vehicles Pleasant. Professional. Fair. Accommodating. Vinny took good care of us. It was nice to also meet the General Manager and Owner. This was vehicles 7 and 8 for us with this dealer. Walked away very pleased. More
Always easy to work with. Fast service and friendly staff. Never had an issue getting my vehicle in when service is needed. Fast service and friendly staff. Never had an issue getting my vehicle in when service is needed. More
Great customer service prompt and courteous . .Elisha is always pleasant and all other employees seem to also value your business. .Elisha is always pleasant and all other employees seem to also value your business. More
Service is amazing. The employees care and they are extremely responsive. I always come to this dealer. They really take care of the customer. The employees care and they are extremely responsive. I always come to this dealer. They really take care of the customer. More
































