Elkins Chevrolet - Service Center

Elkins Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Elkins Chevrolet responded

Hi Tom, Thanks for the great 5 star review, we really appreciate it! I'm glad Santia and our service team took great care of you. We look forward to your next visit with us. Thanks again, Adam Elkins Elkins Chevrolet

Elkins Chevrolet responded

Hi wayneginzberg, Thank you so much for the great 5 star review, we really appreciate it. Santia is a huge part of our success here and I thank you for commending her. Please keep us posted how we can help in the future. Thanks again, Adam Elkins Elkins Chevrolet

Elkins Chevrolet responded

Hey lleconey, thank you so much for taking the time to leave us your amazing review! Sorry to hear you were having some trouble with the vehicle - we're elated to hear that Santia and the rest of our service team took care of your repair and kept you in touch through the process. Know that our team is here for you anytime, whether that be in sales or service, and thank you again for taking the time to leave us your stellar review. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

Elkins Chevrolet responded

Lori and the rest of our team can't thank you and your family enough for your continued support through the years Lcaccese7! It's always a pleasure to see you folks. Don't hesitate to get in touch should you have any questions on your new Chevy, and thanks again for making the Elkins Chevy family part of yours. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

reggiecoyle1969 responded

Thanks again guys

Elkins Chevrolet responded

Thanks so much for trusting our team with your vehicle's service needs, and for taking the time to share your awesome review Hecticlady! We look forward to providing your friends and family with the same top notch experience, know that we're here for you anytime should there be anything we can do to assist you. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

Elkins Chevrolet responded

Thanks for trusting our service and parts teams with your vehicle's needs Handyandy158! We truly value your continued support, and look forward to hearing from you when the time comes for your next maintenance. Take care in the meantime. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hey Jennifer, we appreciate your feedback on your service, as well as for choosing our service team for your Yukon's needs. I do apologize in advance if there was any miscommunication, but do hope that we can turn your experience around. To touch on what our service team said in reference to their recommendations, these services are mileage based, as reflected in your owners manual. Flushing your Coolant, Brakes, 4WD system, etc. are preventative maintenances to ensure your vehicle is running its best, with the intent of avoiding unnecessary repairs later on. These will be especially important with the 26,000 miles you've put on the vehicle in the last year. Although these fluids in your vehicle are synthetic, they will still degrade over time. Unfortunately, as you're quite aware, your replacement mirror wasn't particularly cheap either. I do hope that Josh and the rest of our team have been able to address all of your concerns during your visit, know that we're here for you anytime should there be anything we can do to assist you. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

Megan responded

I brought my car in for routine maintenance and because my check engine light came on. After an entire day the tech assured me it was the battery. I asked if this will definitely resolve the issue and he said yes so after replacing the battery , wipers and oil change I paid 500 dollars and that's after using my Chevy loyalty points. 3 days later the light comes back on. I called and spoke with Josh Elkins who said to bring the car back. I told him I can not because I do not live close I live 45 mins away. I asked why the lights would come back on if you said it was the battery he said well we didn't know it was the battery the code said low voltage so we replaced it and it cleared the code. There was a chance it would come back on but it needed to be driven a few miles first. Angry , I said then why didn't you text the car before telling me the car had been fixed. And making me purchase a better for no reason . He proceed to tell me the code cleared so they thought it was fixed and again asked me to return my vehicle. I explained I can not because I need my car because the kids are back in school and I'm back at work that's why I dropped it off before all of this began. I asked for a loaner he said they don't have any and will not for 2 weeks. He also said I would have to PAY for the loaner if the issues are covered under warranty. Very upset I said I just paid for a battery for no reason !!!. He continued to push my to bring the car back on Wed, Thurs,or Fri because that's when the mechanics are in they don't work the weekends. Not very accommodating. He offered to out me on a call list for when the loaners come in it would be 2 weeks. I agreed, that was the end of August. Today is October 9th!!!!!!! No call no word no follow up. !! I called twice spoke to a rep who said they will call me back that afternoon and no call back. The tech said they should have a loaner the following Friday and no one called or returned my call. I sent an email they said they have not forgotten and will reach out. Like I said still nothing! My car is still in need of service. I still wasted money on a battery I did not need and Josh Elkins has failed to respond!. I am furious at the lack of accountability this business has shown. After I should have been priority they placed me in the back and ignored my calls emails and request. This is not how a A+ rated business should have handled the situation. Especially after speaking with Josh Elkins who I thought would have taken more pride in his business.

Elkins Chevrolet responded

Hi Megan, Thank you for your feedback. Josh was on vacation last week and came back earlier this morning. I believe he touched base with you and will work on a resolution. Thank you again for your business and we look forward to correcting the issue. Thanks, Adam Elkins Elkins Chevrolet 856-983-9200 x125