Elk Grove Toyota - Service Center

The service advisor named Ascensio was very helpful and delivered our fully serviced car promptly. Our concerns were resolved & addressed properly. delivered our fully serviced car promptly. Our concerns were resolved & addressed properly. More

The dealership was friendly and got me in and out quickly. The staff also made sure that my needs were met. quickly. The staff also made sure that my needs were met. More

Spent 2750$ for repairs and dealership couldn’t even wash my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. More

John Nguyen able to addressed all my concern. 👍👍👍👍👍. Nice guy and accommodating. Equipped with proper knowledge and knows steps on how to resolve issues. 👍👍👍👍👍. Nice guy and accommodating. Equipped with proper knowledge and knows steps on how to resolve issues. More

Elk Grove Toyota is the best in the area for any Toyota Servicing needs. I have never been stooped or deceived by any of the service techs at EG Toyota. Very honest and very good at what they do. I highly Servicing needs. I have never been stooped or deceived by any of the service techs at EG Toyota. Very honest and very good at what they do. I highly recommend anyone in the Sacramento Area to give them a visit. More

Great job ! Did the work in a timely manner !Gave very good feedback on the work! Did the work in a timely manner !Gave very good feedback on the work! More

Friendly, helpful & knowledgeable employees. They give a discount whenever possible. Easy to make an appointment. The waiting area is clean & has a variety of sitting areas. Big tvs with closed They give a discount whenever possible. Easy to make an appointment. The waiting area is clean & has a variety of sitting areas. Big tvs with closed captions; don’t know why they had volume turned on, it just added to the noise (pp talking on their phones, kids running around screeching, pp not using ear pods so you’d hear what they were listening to. 😔) EG Toyota is my go-to. 👍 More

John helped us with our Highlanders AC. He covered the process of what would done initially, then the subsequent steps to follow. He covered the process of what would done initially, then the subsequent steps to follow. More

Get customer service. They found a missing bolt and fixed it without a charge. Live my new Tundra, and knowing the dealership is great always helps. They found a missing bolt and fixed it without a charge. Live my new Tundra, and knowing the dealership is great always helps. More

My June 22, 2024 visit to the Elk Grove Toyota service center was awful. I took my 2013 Highlander in for the standard service in May. Right after I went home, the 84 month warrantee battery that I purcha center was awful. I took my 2013 Highlander in for the standard service in May. Right after I went home, the 84 month warrantee battery that I purchased from Toyota at the end of 2019, could not hold a charge overnight. It needed a jump every morning. Three weeks later, I decided to take the battery out to get it replaced, driving there with my wife's car. EG Service people told me I can only get a prorated 25% off, which is fine. But they would not give me the discount unless I take the battery home, install it, jump start my car, and drive it in so they can verify the vin number of my car? I have the battery there and they have it in their system when I purchased. Why do I need to go through hoops to get a 25% discount on a $250 battery that I had warrantee on? Why cant they test the battery there. I left disappointed and ended up getting a new battery at O'rielly Auto Parts. My car works fine now and Elk Grove Toyota service center just lost a customer since 2013. More