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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,079 Reviews

1,079 Reviews of Elk Grove Ford - Service Center

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December 07, 2023

I was ripped off I was charged extra for a labor work that took only 2.5 hours More

by bskiani2004
Recommend Dealer
No
Employees Worked With
Michael
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Dec 10, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

I've had good experiences! Work was finished sooner than expected. We're very many cars in More

by moniqueferrissrealtor
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review, Monique! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

I did not have an appointment the ladies at the cashier desk did not want to help me finally they took me too Nick and he was awsome. More

by Anglernick
Recommend Dealer
Yes
Employees Worked With
Nick in service
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Dec 06, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Nick, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

Always. have given great service and follow up on when my vehicle will be ready More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Elk Grove Ford responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

Easy to book appointments and goes above and beyond to make sure my car sits in the lot for the least time possible, when being Worked on More

by Spicecurry
Recommend Dealer
Yes
Employees Worked With
Gianna
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Dec 06, 2023 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

Nick greeted me promptly and communicated well Process was simple to schedule online. Friendly staff. More

by LINDAGRENZ
Recommend Dealer
Yes
Employees Worked With
Nick
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Dec 06, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Linda, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 05, 2023

Very friendly from cashier to service person to Irene to transport driver! Key always make your trip home or back to the dealership a great experience! More

by rdgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Dec 06, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 05, 2023

The experience was fast, efficient, and friendly. No issues at all and will be back again soon. More

by CALE1022
Recommend Dealer
Yes
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Dec 05, 2023 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 05, 2023

I brought my vehicle to the dealership for repair of a large scrape and several small scratches that were on my made to order truck when I purchased it. I called 3 times before Elizabeth called me to sche More

by COLEENMTATE
Recommend Dealer
No
Employees Worked With
Elizabeth Ceja
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Dec 08, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 11, 2023 -

COLEENMTATE responded

I have been in contact with Sarah several more times. I was told the body shop would contact me so we could take it there directly since I don’t trust the dealership anymore after they gave me my brand new made to order truck with damage already on it in mid October and the service department still can’t get it together to get it fixed 2 months later.

December 04, 2023

Good Nikhil and Mark, service technician were awesome. The price for 90k service is extremely high thus the reason I did not get the service done at EG ford. More

by SFGIANTS101214
Recommend Dealer
Yes
Employees Worked With
Nikhil Prasad
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Dec 05, 2023 -

Elk Grove Ford responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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