Elk Grove Ford - Service Center

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. had poor follow up. Work was done well as always. Elk Grove work is very good. More

Work was completed as requested, but took an extra day for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work do for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work done or the friendliness of the associates involved. Just work on improving communication during servicing. More

People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! needed to be done! I didn't know it would take 4 hours!! More

Helpful with everything, quick responding, and knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. More

Great overall customer service I appreciated the communication and their willingness to help me instead of making me think I'm being given excuses communication and their willingness to help me instead of making me think I'm being given excuses More

Very prompt,courteous, and attentive From the person checking my appt time at arrival to the cashier. checking my appt time at arrival to the cashier. More

Let me drop the car off before they opened. When I went to pick it up, it wasn't quite finished. I explained I had an appointment, so they expedited the paperwork so I could get to my appointme When I went to pick it up, it wasn't quite finished. I explained I had an appointment, so they expedited the paperwork so I could get to my appointment on time. More

Perfect customer service Everything was fast and easy I would recommend people to come here for the ford needs would recommend people to come here for the ford needs More

Took it in and asked for an oil change. Looked at the paperwork and was told only my tire needed repair, but the paperwork says there is a small oil leak. So left me wondering if my car had Looked at the paperwork and was told only my tire needed repair, but the paperwork says there is a small oil leak. So left me wondering if my car had an issue. More

Very polite. Got my oil change done fairly quickly even though I didn't have an appointment Got my oil change done fairly quickly even though I didn't have an appointment More