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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,080 Reviews

1,080 Reviews of Elk Grove Ford - Service Center

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December 16, 2023

Quick and convenient From beginning to end was treated great and fast! Thank you so much for your fast work More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

I'm concerned about training your service technicians in wiping down their oil spillage after draining the oil and filter! More

by Nick
Recommend Dealer
Yes
Employees Worked With
Quick Service
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Dec 17, 2023 -

Elk Grove Ford responded

Nick, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

I've never had a problem getting an appointment over the phone, but your on-line appointment process really sucks. Service this time was very quick. I was in and out in no time. Everyone I came in contact w More

by erbecky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team, Becky. We're glad to hear we delivered an overall positive experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Required two days to check engine light, and replace thermostat @ $728.00 , was quoted 702.00. Seems expensive for work done. More

by Jmkanenaga
Recommend Dealer
No
Employees Worked With
Michael Capas
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Dec 19, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

They broke the plastic bumper With out let me know They take longer to fix my truck More

by Rocio_rene24
Recommend Dealer
Yes
Employees Worked With
Giana
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you for your review. We always strive to provide our customers with a 5-star experience here at Elk Grove Ford, and we're sorry to hear that we fell short this time. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We would appreciate the opportunity to learn more and address your concerns! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Excellent customer service I truly appreciate the fast and accurate job that was done on my van More

by CARLENETRAVIS
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Very friendly, great service The person helped me was Very helpful and knowledgeable n friendly More

by NGUYENQK.ANTHONY
Recommend Dealer
Yes
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you, Anthony, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Was good but they didn't put the mileage sticker for the next oil change in the upper left hand of the windshield More

by JASONBRODEUR
Recommend Dealer
Yes
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Dec 16, 2023 -

Elk Grove Ford responded

Jason, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 14, 2023

Connie scheduled my appointment then Mike was my service advisor. Both were professional, courteous & easy to communicate with. The issue with my car was resolved quickly & was ready earlier than expected. More

by Carrieleeparrish
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 14, 2023 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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