Elk Grove Ford - Service Center

I loved the fact you respected my appointment. I had a 215pm appointment, I arrived at 2pm. My car went in at 210 and worked on right away. Love that! I had a 215pm appointment, I arrived at 2pm. My car went in at 210 and worked on right away. Love that! More

Needed a tire and a tire repair. Ivan handled the repairs for me Great service Ivan handled the repairs for me Great service More

Very professional & not a long wait. Kept us informed about our car We're satisfied with experience Kept us informed about our car We're satisfied with experience More

Fast and informative He was on point and called me with updates and very Protestant updates and very Protestant More

The quick lane service writers have no personality. It's a chore to have to take truck in for service and deal with bad/unfriendly attitude. Most recently my truck was in for a 90k service. They had it It's a chore to have to take truck in for service and deal with bad/unfriendly attitude. Most recently my truck was in for a 90k service. They had it for a week as I was out of town and have them ample time. When I arrived to pick up, the check engine light was on. Was not on when dropped off. Turns out was not an issue, a sensor didn't get connected back after the service. But is incredibly poor quality control. I just purchased a brand new for truck. I will not be using Elk Grove ford for this new vehicle. More

Good. Had some issues with dropping off my car, and a very rude service agent told my sister that she would be unable to drop off the car and basically dis Had some issues with dropping off my car, and a very rude service agent told my sister that she would be unable to drop off the car and basically dismissed her when Gianna asked us to drop it off in the morning that day. We got it sorted out so it was all fine. More

Professional. I notifies them of a mistake and they corrected it without issue or debate. They were superb. I notifies them of a mistake and they corrected it without issue or debate. They were superb. More

Brought in truck for work and the work was done on a timely fashion. ?? timely fashion. ?? More

It was good. It was good. She got things done and what was not able to get done, she scheduled it. It was good. She got things done and what was not able to get done, she scheduled it. More

Service experience was very good. Service was completed in a very timely manner. Service rep was very helpful, courteous and professional. Service was completed in a very timely manner. Service rep was very helpful, courteous and professional. More