Elk Grove Ford - Service Center

No problems, just the way I like. Decent benches and chairs while you sit and wait Decent benches and chairs while you sit and wait More

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

Found oil spots on driveway. I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to yo I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to you is that the service teck should be reprimanded for back work!! More

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. issues. Have to return to complete. More

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. The service was smooth and fast. I was impressed. More

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil changes. I also did not receive a tire rotation which was included in the package purchased. More

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More

Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More

only come back for service & sales because Rachel is the very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 More