Elk Grove Ford - Service Center

I took my Escape to have the battery checked. There were a couple of recalls. And the Heads up unit replaced under warranty. I was no hurry, but they got everything taken care of and delivered my There were a couple of recalls. And the Heads up unit replaced under warranty. I was no hurry, but they got everything taken care of and delivered my car to my house, because I was unable to go get it. Excellent work and they treated me like I was an important customer, thank you. More

We took car in for a simple oil change. No other issues were going on at time of oil change. The next day we could not drive the car. We had the car towed in and was told today a new engine No other issues were going on at time of oil change. The next day we could not drive the car. We had the car towed in and was told today a new engine was needed. More

I had a great experience. I dropped off my vehicle in the morning at Elk Grove Ford. They gave me an Uber ride home, and then when the service was done, they dropped it off in I dropped off my vehicle in the morning at Elk Grove Ford. They gave me an Uber ride home, and then when the service was done, they dropped it off in my driveway. It was Great ! More

Very good Mike kept me up to date on all actions. Mike is an asset to the dealership. Mike is an asset to the dealership. More

Excellent customer service. work was done in a timely matter. Prices of the service is great work was done in a timely matter. Prices of the service is great More

Service was prompt, but the price seems a bit steep I think the invoice should be more detailed about what we received for what we paid. think the invoice should be more detailed about what we received for what we paid. More

Nicholas was very attentive and assisted me. Overall, the service in the past has been pretty slow where I have to seek out someone for help. The service was quick, and they were able to fix my Overall, the service in the past has been pretty slow where I have to seek out someone for help. The service was quick, and they were able to fix my problem with the affordability and swiftly. More

Everything went very well with our service. We have no complaints with our service, we had a great experience. We have no complaints with our service, we had a great experience. More

Excellent Describe the process with the repair, and reviewed with the mechanic, double check the concerns reviewed with the mechanic, double check the concerns More

Had a great experience on customer service from Mike to get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. More