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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
925 Reviews

925 Reviews of Elk Grove Ford - Service Center

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December 07, 2023

Very prompt,courteous, and attentive From the person checking my appt time at arrival to the cashier. More

by Danjuedds
Recommend Dealer
Yes
Employees Worked With
Jae
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

I was ripped off I was charged extra for a labor work that took only 2.5 hours More

by bskiani2004
Recommend Dealer
No
Employees Worked With
Michael
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Dec 10, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

Let me drop the car off before they opened. When I went to pick it up, it wasn't quite finished. I explained I had an appointment, so they expedited the paperwork so I could get to my appointme More

by Gobears85
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

Perfect customer service Everything was fast and easy I would recommend people to come here for the ford needs More

by ADRIANALOZANO35
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

Dropped car off for oil change. Served immediately and quickly. Was able to quickly complete transaction on way out a couple of hours later. More

by Ben.grimes
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

I've had good experiences! Work was finished sooner than expected. We're very many cars in More

by moniqueferrissrealtor
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review, Monique! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

Took it in and asked for an oil change. Looked at the paperwork and was told only my tire needed repair, but the paperwork says there is a small oil leak. So left me wondering if my car had More

by cocognzlz
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 07, 2023

Very polite. Got my oil change done fairly quickly even though I didn't have an appointment More

by bobwoodward
Recommend Dealer
Yes
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Dec 07, 2023 -

Elk Grove Ford responded

Thank you for your very kind review, Bob. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

I did not have an appointment the ladies at the cashier desk did not want to help me finally they took me too Nick and he was awsome. More

by Anglernick
Recommend Dealer
Yes
Employees Worked With
Nick in service
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Dec 06, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Nick, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

Easy to book appointments and goes above and beyond to make sure my car sits in the lot for the least time possible, when being Worked on More

by Spicecurry
Recommend Dealer
Yes
Employees Worked With
Gianna
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Dec 06, 2023 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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