Elk Grove Ford - Service Center

Very good Took my car in right away without an appointment. Used my rewards to reduce my bill by half. appointment. Used my rewards to reduce my bill by half. More

Positive, i rarely take my vehicle in to the dealership but went to address recalls, was easy and quick, and service took as long as was expected but went to address recalls, was easy and quick, and service took as long as was expected More

I have appointment at 7:15am, arrived at 7:10. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. More

I had an appointment first thing in the morning. The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour, and all the details were explained when picking up my vehicle. More

I hade to take my truck in for a major repair and they got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experien got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experience. More

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. had poor follow up. Work was done well as always. Elk Grove work is very good. More

People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! needed to be done! I didn't know it would take 4 hours!! More

Great overall customer service I appreciated the communication and their willingness to help me instead of making me think I'm being given excuses communication and their willingness to help me instead of making me think I'm being given excuses More

Helpful with everything, quick responding, and knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. More

Work was completed as requested, but took an extra day for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work do for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work done or the friendliness of the associates involved. Just work on improving communication during servicing. More