Elk Grove Ford - Service Center

Arren was very professional and extremely efficient in his work. Everything went by quickly and he is awesome in customer service. his work. Everything went by quickly and he is awesome in customer service. More

Excellent service and communication The service that was performed on my vehicle was very good. The service advisor, Linda took really good care of me. performed on my vehicle was very good. The service advisor, Linda took really good care of me. More

This has been my service center of choice for several years. I called and spoke with Nick about an engine problem I was having, and he took care of scheduling the service, and kept me informed of the pro years. I called and spoke with Nick about an engine problem I was having, and he took care of scheduling the service, and kept me informed of the problem and process to repair it. More

Express lane is not express. No shuttle during full business hours. No refreshments other than vending machines. No shuttle during full business hours. No refreshments other than vending machines. More

efficient will probably return we'll start scheduling my regular maintenance Will start scheduling my regular maintenance and any other major work that needs to be done on the Ford truck regular maintenance Will start scheduling my regular maintenance and any other major work that needs to be done on the Ford truck More

Slow to respond. Couldn't keep me updated on the status of repairs. Issues with parts Couldn't keep me updated on the status of repairs. Issues with parts More

Very expensive. Nick was very professional and helpful explaining what needed to be fixed. The mechanic found the problems and was able to fix them. Nick was very professional and helpful explaining what needed to be fixed. The mechanic found the problems and was able to fix them. More

Booked an appointment for the recall. Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I dropped off or the next day. Shouldn’t let my truck sitting there for 5 days. My truck is for business, I couldn’t do business for 5days. More

Quick, efficient, friendly. Wasn't sure what door to go thru, went to wrong one but got help easily enough. Wasn't sure what door to go thru, went to wrong one but got help easily enough. More

Good service On time Good comunicacion Great experience Good description of work to be done Good description of work to be done More