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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,082 Reviews

1,082 Reviews of Elk Grove Ford - Service Center

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March 06, 2024

Every thing went well except for about a 2+ hour delay because the Ford online system went out More

by SAMKING0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micheal Capas
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Mar 06, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

I had no problems Didn't have any coffee or water in the brakeroom,but it was comfortable. People were friendly and nice. More

by Chowlee454
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Idr
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Mar 04, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

Customer service was very high . And our rep was very courteous Demetrious was on top of every thing, he made the whole process so easy and quick More

by ANGI6675
Recommend Dealer
Yes
Employees Worked With
Demetrious
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Mar 05, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Demetrious here at Elk Grove Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 03, 2024

Very friendly and the waiting area is comfy easy location happy with the work. Thanks More

by CALL2MORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2024

Great service and fast The tec had knowledge of my car. They even asked if I was in the market for a car More

by MSOUT76218
Recommend Dealer
Yes
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2024

Everything went smoothly and they got me in and out quick Great experience overall Friendly More

by s_nicolewood
Recommend Dealer
Yes
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 01, 2024

Consultant Mike was excellent. He was attentive, knowledgable and was able to get my problem resolved expeditiously. I attempted to do some work but waiting area was near receptio More

by golfbum19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford and for your feedback! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 29, 2024

She performed all necessary tests and appears to have solved the problems Service was great ?? More

by N2GFF
Recommend Dealer
Yes
Employees Worked With
Linda
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Jul 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 29, 2024

They are great with quality and speed. They notice people that are in need. Way to go. More

by WILLISROGER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 28, 2024

No sticker on windshield On when to return For next oil change That's all Later More

by blakemitchell
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ivan
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Feb 28, 2024 -

Elk Grove Ford responded

Blake, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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