Elk Grove Ford - Service Center

Walk in-113k miles. Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service d Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service department and the service was horrible, rude, didn't even try and understand the issue. Made an appt to bring back on December 13. More

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time 30 only after reminding them of appointment time More

Transmission needed to be rebuilt after 24k miles. Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we go Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we got it done. I'm sure Jae was really busy and forgot to follow up with me. More

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and now I love my vehicle again. Thank you to the Elk Grove Ford Team. Whoohoo ;-D More

When they replaced the left front blinker bulb in Quick Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Exce Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Excellent working together. More

Car damaged by technician who doesn't know where the jack points are. Waiting to see how damage will be fixed. points are. Waiting to see how damage will be fixed. More

Excellent The service is always excellent Every time I go get my vehicle serviced at the quick lane I always get excellent service. get my vehicle serviced at the quick lane I always get excellent service. More

Efficient as always Saul was very professional Even tho, I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago More

Fast and friendly They did everything they said they were going to do in the timeframe given going to do in the timeframe given More

Best customer service experience I have ever received at this dealership. Quick responses, informative and professional. this dealership. Quick responses, informative and professional. More