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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
925 Reviews

925 Reviews of Elk Grove Ford - Service Center

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December 17, 2023

She was very professional and courteous. The work was done well and finished in a timely manner. More

by TNDSCOTT
Recommend Dealer
Yes
Employees Worked With
Magali
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Dec 18, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Magali and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

It's much better under the new ownership I was able to get an appointment the next day More

by Jackbnunez
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Excellent review by your technical team verified that AAA Diagnosis of driver's front axle was wrong. Axle was perfect. You also verified that the left marker turn signal was undamaged by bulb fusion when it More

by EUGENE-F
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 17, 2023 -

Elk Grove Ford responded

Eugene, It's great to hear that Randy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

I needed a tire sensor but also an oil change. They took care of both without an appointment. More

by LIZBIZ815
Recommend Dealer
Yes
Employees Worked With
M. Gonzales Montes
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Dec 17, 2023 -

Elk Grove Ford responded

Liz, Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Excellent quick and reliable From beginning to end felt they knew what they were doing More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

Quick and convenient From beginning to end was treated great and fast! Thank you so much for your fast work More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 16, 2023

I'm concerned about training your service technicians in wiping down their oil spillage after draining the oil and filter! More

by Nick
Recommend Dealer
Yes
Employees Worked With
Quick Service
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Dec 17, 2023 -

Elk Grove Ford responded

Nick, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Excellent customer service I truly appreciate the fast and accurate job that was done on my van More

by CARLENETRAVIS
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Was good but they didn't put the mileage sticker for the next oil change in the upper left hand of the windshield More

by JASONBRODEUR
Recommend Dealer
Yes
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Dec 16, 2023 -

Elk Grove Ford responded

Jason, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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