Elk Grove Ford - Service Center

Professional, friendly, genuine interest in finding the problem. Excellent customer service! Thank you. They went the extra mile to solve the problem. problem. Excellent customer service! Thank you. They went the extra mile to solve the problem. More

The experience was nice and. They went over exactly what was going to be done on the car. They went over exactly what was going to be done on the car. More

Impossible to get through to Quick Lane on phone. Message not returned. Problem with truck in for service not addressed. Message not returned. Problem with truck in for service not addressed. More

Not enough people. I called Tuesday all afternoon to try to schedule an appointment because I had a tire problem that needed prompt attention. I finally just took it I called Tuesday all afternoon to try to schedule an appointment because I had a tire problem that needed prompt attention. I finally just took it and had to leave. They were nice; just short staffed. Did get oil changed at Sam’s to d, but did not get a sticker with the next mileage &/or dates. Now have an e-mail stating it is time for the next service but not certain if for oil change or something more. I specifically told the gentleman yes to whatever service is needed while you have it, but need xx k on Wednesday; the day I was talking to him. Do I need something else? When is the next oil change due? Can you send me the sticker for my car? More

This was a basic 15k service. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. More

Great experience with EG Ford tech called right away to tell me what diagnostic tests reported and what truck needed.. tell me what diagnostic tests reported and what truck needed.. More

One word. EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! More

Fast service and repair. Advisory keeped me inform of my truck at all times and very helpful Advisory keeped me inform of my truck at all times and very helpful More

Horrible customer service, My vehicle sat in the shop for a month two times for the same warranty repair. Very poor customer service. Would not recommend. a month two times for the same warranty repair. Very poor customer service. Would not recommend. More

I had stopped in to order a part for a recall, and when I got in for my appointment a week later they couldn’t find the part. got in for my appointment a week later they couldn’t find the part. More