Elk Grove Ford - Service Center

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More

Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More

only come back for service & sales because Rachel is the very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 More

I wsnt expecting to have to look for my car when i picked it up it up More

Poor customer service culture at this dealership from sales to service. They just don't care! sales to service. They just don't care! More

While I have had some issues with the general service department, the fleet service has always been excellent. department, the fleet service has always been excellent. More

Great work. A bit slow. 2 1/2 hours for an oil change is quite long. You guys need to hire more people. A bit slow. 2 1/2 hours for an oil change is quite long. You guys need to hire more people. More

Great and quick service The service advisor was very respectful and very attentive. Best ever. respectful and very attentive. Best ever. More

Good service! ! Only took one hour for an oil change. Employees were very nice and courteous. ! Only took one hour for an oil change. Employees were very nice and courteous. More