Elk Grove Ford - Service Center

Worst service and repair. Did not repair an item as requested. Dealer’s service & repair of check engine light issue was substandard. After a 1200 repair, light was back on ne Did not repair an item as requested. Dealer’s service & repair of check engine light issue was substandard. After a 1200 repair, light was back on next drive car was driven. Poor communication More

The service reps were attentive and efficient. They were also quick to help me get a ride home while my service was completed. They were also quick to help me get a ride home while my service was completed. More

Good service. Prices on parts are too expensive compared to other local Ford dealers. I will probably go somewhere else because of this. Prices on parts are too expensive compared to other local Ford dealers. I will probably go somewhere else because of this. More

Staff shortage on day I was serviced but employees still ver attentive. The work done in fast lane served me well. The transportation from Ford to my place of employment was very helpful ver attentive. The work done in fast lane served me well. The transportation from Ford to my place of employment was very helpful More

Thank you Micheal. Great service. Fast turn around . My battery was replaced. Everything works great. Great service. Fast turn around . My battery was replaced. Everything works great. More

They have always done a great job from the front of the house to the back. Great staff house to the back. Great staff More

Tony in the Diesel shop is pretty awesome. He very helpful. When I dropped off my truck for repairs, Tony drove me to the car rental shop so I could get a vehicle while my truck was being work He very helpful. When I dropped off my truck for repairs, Tony drove me to the car rental shop so I could get a vehicle while my truck was being worked on. More

had My truck 10 days with no rental only how i got a rental is because i asked for a rental and not keeping me updated i have to keep reaching out and lady at desk is not welcome g at all rental is because i asked for a rental and not keeping me updated i have to keep reaching out and lady at desk is not welcome g at all More

They have availability in the service center and get the work done promptly. My local dealer was three weeks out. work done promptly. My local dealer was three weeks out. More

Great Dealership and pleasant service people and usually very prompt service. I’ve been coming here for four years. Yesterday was different though. Even with an appt which I made on line the week before I w very prompt service. I’ve been coming here for four years. Yesterday was different though. Even with an appt which I made on line the week before I waited 2 and a half hours for my car for just an oil change. I required no other work as my tires are brand new(two weeks old)and needed no rotation. Though the waiting area is clean and pleasant, it was more than upsetting to see my car sitting in front of it until after 1:00 when my appt was for 11:30 and I had arrived a few minutes ahead of that to a full drive way and wasn’t sure where I should be parking. My car was finished just a few minutes shy of 2:00. That’s just too long for an oil change with a scheduled appt. I drive from Lodi to have my car serviced as I feel this dealership is better run and more efficient so I was pretty disappointed with this visit. Even the service manager was aware of it and offered me a discount for my wait on this visit for my next visit. I’ll come back but I hope that they will book more wisely for my next appt. More