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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
777 Reviews

777 Reviews of Elk Grove Ford - Service Center

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October 16, 2024

The quick lane was very polite and answered all my questions. Nikhil was honest and made sure my truck was correctly taken care of. More

by LARSL_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil
Oct 16, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Nikhal and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 15, 2024

I asked specifically for them to top off the pink fluid for my hybrid battery as it was below minimum. This was not done. It says they topped off all fluids. Now I have to go back More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul
Oct 19, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 15, 2024

Great customer service! ! Extremely helpful, and kind individuals. They went out of their way to help More

by YGILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Racheal
Oct 16, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 14, 2024

Really appreciated Rachel and Trevor. Thank you for your professional and kind approach to cisterns service More

by FJSMITH9590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Trevor
Oct 15, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 13, 2024

All was Great as always and the did a great job in a very shot time More

by lc3869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane
Oct 14, 2024 -

Elk Grove Ford responded

We are very happy to hear Cale provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 11, 2024

They have such great service they fixed the problem I had with my rack and pinion More

by eliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 12, 2024 -

Elk Grove Ford responded

Eliana, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 11, 2024

I have had my truck serviced at your dealership a number of times. Generally, they do a pretty good job. My last service was an oil change. Following the service, I arrived home, I noticed a burning smell. More

by LASSENJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Oct 12, 2024 -

Elk Grove Ford responded

Jim, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 10, 2024

Extremely personable service agents, actually everyone you encounter at ELK GROVE FORD is incredibly kind and helpful More

by stephb63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service
Oct 12, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 09, 2024

excellent job on my Ford F-150 they brought my Truck back to life, highly Recommended More

by Max.nieves20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Elk Grove Ford responded

Max, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 09, 2024

Good experience with Elk Grove Frod from scheduling service, drop off, interaction with employees, completion of maintenance, and return of my vehicle. More

by DANZIE.RUFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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