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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,077 Reviews

1,077 Reviews of Elk Grove Ford - Service Center

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March 27, 2025

The service was awesome and Mike was amazing! I was pleased that I didn’t have to stress finding a ride to pick up my car when completed Mike ordered a Lyft. More

by JUSAWOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 27, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 27, 2025

Team very responsive. Mike was great get my truck in and out on a timely manner More

by jimmy.garcia28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Mar 27, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 26, 2025

Staff was very friendly. The oil changes i get done usually don't take long More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Victoria, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 26, 2025

I am very satisfied with the service and management. They're all good. They are very professional and always taking care of their customers More

by SHAH.MUZAFFERY
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 26, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 26, 2025

The advisor maintained communication and went over any concerns that need future attentions. Very friendly More

by elizabethmercado02
Recommend Dealer
Yes
Employees Worked With
Nikhil
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Mar 26, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Elizabeth for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 26, 2025

This past weekend Mike served me. He was very kind and attentive in his service on my truck. More

by CHIROHS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael (Ford Elk Grove )
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Mar 26, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Mike here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 25, 2025

El captain (man sales) He helped me with all my questions. He was very kind. He has very good values. More

by CHIROHS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Sanchez “el Captain”
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Mar 26, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 25, 2025

They were fast and courtesy Service was knowing what my problem was My truck was fixed faster than I expected More

by miket77447
Recommend Dealer
Yes
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Mar 26, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 25, 2025

Excellent service, professional, fast, complete and very kind folks! Could use another staff person ringing people in. More

by JIM.REBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Mar 26, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business, Jim, and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 24, 2025

Very nice and professional. Answered all my questions. Had an appointment and was seen on time. More

by THERES4A-LUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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