Elk Grove Ford - Service Center

The service and the attention is very good I’m happy for all the good people to work at this place all the good people to work at this place More

The fleet services office was able to get us in right away when we had an urgent repair needed. I genuinely appreciated the kindness and urgency shown. We do rescue dog transport out of state and had 14 away when we had an urgent repair needed. I genuinely appreciated the kindness and urgency shown. We do rescue dog transport out of state and had 14 precious pups lives depending on the van being road ready. Thank you! More

Sarcastic service representative. Feel like lifetime oil change customers are not welcome here. Rep told me my car was going to take really long, possibly more than 2 hours because Feel like lifetime oil change customers are not welcome here. Rep told me my car was going to take really long, possibly more than 2 hours because they had to order my part. Oil filter? That has never been an issue and I had an appointment. Also have been there twice and turned away because of my mileage not being enough to qualify for next oil change and another time for being 2 days too early for the oil change. I live 45 minutes away and took time off work to do this. I would highly recommend that when a lifetime oil change customer makes an appointment that your staff kindly take one minute to check their vin to make sure they are qualified for it. It is the courteous thing to do and will say a lot about the integrity of your dealership. More

Lizzie was very helpful and informative about my car. I really appreciated it. I feel like Ford has greatly improved in their customer service over at the service department. So overall all I wo I really appreciated it. I feel like Ford has greatly improved in their customer service over at the service department. So overall all I would rate the service I received a 10! I will definitely come back. More

Had a great experience at the Ford Dealership. Staff was friendly, knowledgeable, and efficient. Highly recommend for any issues and car purches! Staff was friendly, knowledgeable, and efficient. Highly recommend for any issues and car purches! More

Car is still having issues and they hassled me about paying for rental car also my truck seems to be a lemon alot of issues with it and they can't fix or 3xplain paying for rental car also my truck seems to be a lemon alot of issues with it and they can't fix or 3xplain More

The best communication in service conversation. Picked up repaired car and problem successfully fixed. Thanks Michael. Picked up repaired car and problem successfully fixed. Thanks Michael. More

Very informative! Ziyad was very helpful and explained to me what was wrong with my vehicle and fixed what needed to be done. Ziyad was very helpful and explained to me what was wrong with my vehicle and fixed what needed to be done. More

The Lizzy was very helpful in listening to what my was experiencing and how to use my warranty to cover the repair. experiencing and how to use my warranty to cover the repair. More

I walked in to the dealership to fix an issue on my vehicle and every employee I spoke with was courteous and helpful! vehicle and every employee I spoke with was courteous and helpful! More