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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
905 Reviews

905 Reviews of Elk Grove Ford - Service Center

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January 08, 2025

Mike was a pleasure to work with. He explained the diagnosis and the procedure. He facilitated a rental reservation for the time my car would be in the shop More

by KATHY.A.ANTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-service advisor
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Jan 08, 2025 -

Elk Grove Ford responded

Kathy, We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

Very professional and very courteous. They provide excellent service. No hidden fees or costs. Reliable More

by MANDUJAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

The service was great! Extremely fast the customer service was amazing! They took great care of me and my truck at this location! Thanks again to everyone! More

by christianxgonzalez9419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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Jan 06, 2025 -

Elk Grove Ford responded

Thank you, Christian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

The dealership was great and they were able to get me in within the next day appointment took care of my service on my brakes with no problems. More

by JUSTINMADDEN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Elk Grove Ford responded

Thank you, Justin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

Service Rep Michael Papas was excellent in communicating with us all the problems with my wife's C-Max. More

by rspayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas
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Jan 06, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 04, 2025

I had made an appointment for an oil change. I dropped it off at the time of the appointment close to 10 am and went back and got my keys close to 3:30 pm and the oil change had not been complet More

by RYANLOPEZ14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Ryan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 04, 2025

Was ok but needs more sitting arrangements as customers sit and wait in the area and better coffee should be offered More

by allblacks444
Recommend Dealer
Yes
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Jan 05, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 04, 2025

My first time there. I made an appointment and waited 2 1/2 hours before my truck got its oil change. More

by blnelson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil Prasad
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Jan 05, 2025 -

Elk Grove Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 04, 2025

The first service on my 2014 F250 was easy to schedule, very quick, and affordable. More

by Jtcecil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Meddock
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Jan 05, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 03, 2025

Good service! The communication was top notch. Got two calls letting me know the status of my vehicle. More

by SUSIE1972US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Elk Grove Ford responded

Thank you so much, Susie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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