Elk Grove Ford - Service Center

Everything was done according to plan. I was kept well informed of the process. I was provided transportation to and from the site, it was good service. Thanks.!!! I was kept well informed of the process. I was provided transportation to and from the site, it was good service. Thanks.!!! More

Very nice and professional. Answered all my questions. Had an appointment and was seen on time. Answered all my questions. Had an appointment and was seen on time. More

I have never had a bad experience with Elk Grove Ford, great service all around! great service all around! More

There was no greeter when I dropped the truck off. In most dealerships a service person comes to the vehicle and inquires how they can help. There was no such person at the time of my appointment. In most dealerships a service person comes to the vehicle and inquires how they can help. There was no such person at the time of my appointment. When I picked my truck up I was told by the service desk the truck was parked behind the service department. It was an Easter Egg hunt from there looking for the truck. Once again most dealership will drive the truck to front of the service facility once they know you are there to pick up your vehicle. The drop off and pick up process needs to be improved. More

Mike was great very helpful and informative. And easy to contact when further questions was had And easy to contact when further questions was had More

I was happy that they listened to what had to say and fixed what I needed. Staff were friendly fixed what I needed. Staff were friendly More

The dealership and staff were very helpful and thoughtful with offering Lyfts rides. My vehicle issue was resolved in a timely matter with offering Lyfts rides. My vehicle issue was resolved in a timely matter More

Greeted with courtesy and Moose was very courteous, friendly and helpful! He even came and picked me up from where I was eating! Definitely will continue giving them my business Dave friendly and helpful! He even came and picked me up from where I was eating! Definitely will continue giving them my business Dave More

Fair. Did not get an up date from the service department and couldn't get anyone on the phone. It just rang and rang or once went to message that was never Did not get an up date from the service department and couldn't get anyone on the phone. It just rang and rang or once went to message that was never returned. On the second day we finally made contact and approved additional work. More

The service writer was great. Very professional and had the truck ready when he promised. Very professional and had the truck ready when he promised. More