Elk Grove Ford - Service Center

Very poor customer interactions. Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a servic Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a service adviser who said that I needed to check in with the cashier. The casher said I needed to check in across the breezeway with the Speed Lane casher. The Speed Lane casher said I had parked in the wrong lane, but he checked me in anyway. Even with an appointment and arriving promptly, I was advised my car wouldn't be seen for at least an hour and a half. Also was told that I needed to schedule a new appointment for the recall, because nobody reads the notes customers make in the online appointments. All of this could easily have been fixed by (1) having someone read the customer notes on each online appointment, (2) letting customers know in advance which lane and check in need to be used when they arrive, and (3) posting prominent signs in the arrival area saying "Please park and check in with our cashier." Also (4) when a recall is involved, contact the customer to let them know it needs a separate appointment. More

Bought my truck here and all service has been done here. Everything has been a great experience!!! Everything has been a great experience!!! More

Tgey completed the reapirs quickly. Ziyad was extremely helpful and kept us informed though out. Ziyad was extremely helpful and kept us informed though out. More

Terrible to nonexistent communication this includes the service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classif service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classified as complete guesses. More

Staff were friendly and were concerned to fix the problem with my vehicle. The pick up and drop off service they offer was great! with my vehicle. The pick up and drop off service they offer was great! More

They went out of their way to accommodate me and the service was great thank you service was great thank you More

Great transaction with Mike in service department he went above and beyond to make it happen above and beyond to make it happen More

My first Ford so far so good, it's a great truck I really love it love it More

Service advisor kept me update at each step to help me understand what work would be needed understand what work would be needed More

The crew there always treats you with courtesy. Our warranty expired but will continue to use their service they are very reliable we are seniors and they always bring us home so we don't have to w Our warranty expired but will continue to use their service they are very reliable we are seniors and they always bring us home so we don't have to wait there. More