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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,207 Reviews

1,207 Reviews of Elk Grove Ford - Service Center

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June 23, 2025

great service all around. service advisor Brad Weinrick is fantastic! I have to say that I drive by two other Ford dealerships just to go to Elk Grove and work with Brad. He i More

by W.k.jones
Recommend Dealer
Yes
Employees Worked With
brad weinrick
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Jun 23, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 22, 2025

Friendly, honest. Gets work done in timely manner. Area clean and welcoming. Treat customers with respect More

by rmbaker78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 22, 2025

Routine oil change takes 4hrs even though I was quoted 2hrs. So, the service was fine but I wouldn’t use this again for normal oil changes. More

by CHRISLASANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Chris, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 22, 2025

Even though i arrived a bit early for my appointment, i was allowed to proceed and received great care. More

by jrafaelc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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Jun 22, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 21, 2025

I called on the statues of my vehicle and was not called back. I was also not calked when my vehicle was ready. I had to go to the dealership just before closing to discovered that my vehicle was ready. I More

by alfonsojr73
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McKnight
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Jun 25, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Alfonso. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 21, 2025

My experience started off rocky but ultimately Mike M. and Jason B. made it right! More

by Shavaundiallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McKnight
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Jun 21, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 20, 2025

I am very impressed with the friendly and professional service people. They are knowledgeable and still have the old Elk Grove friendliness that I knew in the 80s. More

by Lightning Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The older woman in the parts area and I can't remember the name of my tech
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Jun 20, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 20, 2025

Expert service with OEM parts and techs who know Fords. Reasonable prices and fast work More

by JBARNHART1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No salespeople
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Jun 20, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 19, 2025

It was clean and well kept. Everyone was friendly and nice. The service writer was knowledgeable. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McKnight
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Jun 19, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 19, 2025

He was very prompt and provided useful information,did not have to wait long ,highly recommend. More

by Mohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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