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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
792 Reviews

792 Reviews of Elk Grove Ford - Service Center

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November 17, 2024

The salesmen are untruthful and do not follow their word. Would never go back here or recommend to a friend. More

by RYATES715
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

The team was fast and friendly. I was in and out without issue. Would definitely use elk Grove Ford for all future repairs. More

by deeflo2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 16, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Great service only complaint. We asked for the old battery and did not receive it when car was delivered. I called and spoke to the service agent was told he would hold it. Next More

by MARVASACR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for your review. We do apologize for not returning your old battery. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Prompt servic early in the morning. Excellent shuttle service and exceptional driver. Love the service returning my car to my home. More

by ALMYRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department courteous.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Nikhil provided excellent service. Elk Grove Ford is always top of the line in service and experience. The prices are competitive and service is timely. More

by MBBESQUIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Nikhil here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 15, 2024

The service was excellent and my pickup was repaired within a reasonable time. Furthermore, when I was in need of transportation back to my residents the Lyft driver showed up within 10 minutes to trans More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Elk Grove Ford responded

Thank you, Victor, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 15, 2024

Amazing, outstanding, incredible service, the best I’ve ever had. Would recommend 100/10 to friends and family! More

by Dpt1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2024

Service rep Took me in early and got me out under estimated time. Friendly service. More

by SECS98752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul
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Nov 14, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2024

Great, in and out on time. Brought up a couple of things to watch out for. Good People. More

by DAVE@DAASSOCIATESLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast Lane guy that took care of me.
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Nov 16, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2024

Service performed promptly. Tony attempted to address another software issue but was not able to change the last auto update that removed the start/stop disable feature. More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 16, 2024 -

Elk Grove Ford responded

Bob, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We look forward to serving you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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