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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,098 Reviews

1,098 Reviews of Elk Grove Ford - Service Center

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February 24, 2025

The mobile service was convenient and the tech was very polite and willing to explain what he was doing to the vehicle. He also explained the paperwork that needed to go to the DMV. More

by GAVINV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Elk Grove Ford responded

Gavin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 23, 2025

Service was completed when promised. Friendly, courteous staff. Lizzy was great! Labor cost was crazy expensive! More

by pb76shs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
Feb 23, 2025 -

Elk Grove Ford responded

Thank you for the kind words for Lizzy and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 23, 2025

Great service with a nice and friendly staff. I was able to get an appointment when I wanted and was treated very professionally. More

by SRDCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose
Feb 23, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 22, 2025

Personable and caring from the start. No pressure on anything. Great fast service and vehicle check. More

by AKORSGADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Feb 23, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 22, 2025

Very happy and pleased with work performed. Would recommend this dealership to anyone! Did very good work👍 More

by egemery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 19, 2025

Had a fantastic experience getting my oil changed. The staff were professional, efficient, and friendly. They took the time to check other fluids and tire pressure. The service was quick, and the wait More

by Pam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the names of staff
Feb 19, 2025 -

Elk Grove Ford responded

Pam, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 19, 2025

Elk Grove Ford is a tremendous dealership. I have worked with them for more than 20 years, having all my Ford's serviced there even though I live an hour and a half away. I have bought new veh More

by Debbie Elliott-Fisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Abdulamir
Feb 19, 2025 -

Elk Grove Ford responded

Thank you, Debbie, for your business and this review. We're happy to hear that Mustafa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 18, 2025

Very polite and courteous service writers. The wait time for quick lane was very reasonable. More

by troybilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose
Feb 19, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 16, 2025

I Had a great experience will definitely come back next time my vehicle needs service or repair More

by MATTKHAN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khan
Feb 16, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 15, 2025

Good service. Manager work with Ford to get me an extended warranty on my new transmission. More

by jelias70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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