Elk Grove Ford - Service Center

They have bad communication. They are eager to get your car in friendly sends you information to text to get in touch. I had left a message with the Service Manager and NEVER NOT They are eager to get your car in friendly sends you information to text to get in touch. I had left a message with the Service Manager and NEVER NOT 1 CALL BACK. Multiple things needed to be looked at and fixed. Having my car for 3 weeks was to long. They can only fix the problem if they can duplicate the issue. My service tranmission tec tried his best to duplicate it but couldn't. But the other 2 problems it doesn't take 3 weeks to get though to the insurance to get approved. Then they order the parts the last week. Very unperfessional. Bad business. I took my car after it was fixes but it still wasn't right. I had another issue with the car not accelerating at a stop. It went 2 miles a hour. We almost got hit because the car wouldn't take off. They told me the recall on it is probably why I have this issue. Nope!! The car eventually worked again. I took off back to the dealership and left my car the next day with the same 2 issues I originally bought it in for. I left it for 3-4 days nothing. They can't help me. I went back took my car. They were nit willing to take my transmission apart or they would only go by codes. I will hold them accountable if something happens and I get hit because of this ongoing issue. I can't just leave my car for weeks or months and not have a car. Uber and Lyft are expensive. Ford of Elk Grove is not somewhere I want to leave my car and expect to have it fixed right. But again I believe the service transmission tec did try. But Ford should have been more to figure out my problem. Very disappointed and unsatisfied. More

Good service. Good price. Good selection. Trevor was our CarPro salesperson. He was great. Thanks. Good price. Good selection. Trevor was our CarPro salesperson. He was great. Thanks. More

Excellent follow up when looking at the vehicle I wanted. The sales manager was honest and straight to solving my needs. The sales manager was honest and straight to solving my needs. More

I am totally happy with the quick service I got and am very happy with the work that was performed on my 2017 Edge that we purchased new from Elk Grove Ford in 2017 ! If I need any other service done on very happy with the work that was performed on my 2017 Edge that we purchased new from Elk Grove Ford in 2017 ! If I need any other service done on it , plan on bringing it to Elk Grove ! Thank you yours truly Kelly Gray . More

Tony was great and accommodating. Thanks for the great service. There was a delay of two days when our part arrived to when it was worked on... Thanks for the great service. There was a delay of two days when our part arrived to when it was worked on... More

They did an excellent job and in a timely manner and everything seems to be working well they’re just a little hard to get a hold of everything seems to be working well they’re just a little hard to get a hold of More

I bought my Ecosport here and have had it serviced here ever since. Service has been fast and the crew very helpful. ever since. Service has been fast and the crew very helpful. More

Good customer service. Was a bit busy but communicated with me up front. I was notified as soon as my vehicle service was completed. Couldn’t ask for anything more. Thanks Was a bit busy but communicated with me up front. I was notified as soon as my vehicle service was completed. Couldn’t ask for anything more. Thanks Elk Grove Ford! More

Great service they came to my home to service my Edge the tech was on time for my appointment tech was on time for my appointment More

Service took too long, no one answer phone call from customers and no offer of car washing.due to shortage of employees customers and no offer of car washing.due to shortage of employees More