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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,080 Reviews

1,080 Reviews of Elk Grove Ford - Service Center

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March 02, 2025

Thank you for your service . really appreciate you guys fast and quick response about my vehicle More

by Glenfolw38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2025

Over priced service. The downtown ford is more affordable. Although I will give you credit for your fast service. More

by gvasquez35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 01, 2025

The recall was Done much quicker than I was told it would take. I appreciated this very much. Good job Elk Grove Ford! More

by JAK0
Workmanship
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but but very courteous.
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Mar 02, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 28, 2025

I had Good customer service easy to work with friendly ontime communicative pleasant experience thanks More

by RAIDER95330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with service dept
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Mar 02, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 28, 2025

Ziyad was the biggest help and kept in communication with me the entire time. Need more people like him. More

by clareholmes01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ziyad
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Mar 02, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, Clare, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 27, 2025

Ziyad in the service department provided excellent customer service. He was knowledgeable about my car and gave recommendations about the services needed to keep my car running properly. Thank you ver More

by BABYPOOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ziyad
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Feb 28, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 27, 2025

I had an appointment for recalls, I was checked in immediately, with care and courtesy. I was offered a courtesy shuttle home and even brought my car home. The driver was friendly and courteous. T More

by GTHANDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 28, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 27, 2025

Dosent help with no negative quituy anf rolling over money they steal u with buying a electric cat More

by ulisses854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 26, 2025

Great service by Nikhil who was very professional and courteous. Explained up coming service required. More

by Shells
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil
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Feb 26, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 26, 2025

Quick to respond and the staff was helpful and answered any question I had. Definitely recommend. More

by ALVIN9186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikhil Prasad
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Feb 26, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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