Elk Grove Ford - Service Center

Excellent service. Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 years old and started to show significant wear. Service advisor called to inform me and recommended replacement. I readily agreed. Mike C., my service advisor built a rapport based on honesty and trust with me. My experience was great. More

Updated software on entertainment/apple play and again it disconnected and rebooted after repair. Still has issues disconnected and rebooted after repair. Still has issues More

Tony is always great. Thanks much. Always have great service. No much more to say. Thanks much. Always have great service. No much more to say. More

The staff at the front Quick Lane counter were not friendly or courteous in the slightest way. Someone’s bandaid was left in my truck, probably one of the mechanics, and the tires were way over inflat friendly or courteous in the slightest way. Someone’s bandaid was left in my truck, probably one of the mechanics, and the tires were way over inflated! More

We are a Ford family and Steve Hancock and Javier were amazing and very knowledgeable! amazing and very knowledgeable! More

Everyone is helpful and easy to to work with and Always willing to help you. willing to help you. More

Costly, but the car is running much more better. Thanks to the fine mechanics it’s not a death trap anymore Thanks to the fine mechanics it’s not a death trap anymore More

The service member, Mustafa, was horrible, rude, failed to provide any information on my warranty policy and only answered when prompted. I’ve never had such poor service anywhere else. to provide any information on my warranty policy and only answered when prompted. I’ve never had such poor service anywhere else. More

Advisor Micheal was so helpful. He addressed all my concern's and went above and beyond to ensure service of excellence. He addressed all my concern's and went above and beyond to ensure service of excellence. More

My advisor contacted me to let me know when they were starting repairs and when they were done. I feel content with the service I received. starting repairs and when they were done. I feel content with the service I received. More