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Elk Grove Ford - Service Center
Elk Grove, CA
1,080 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,080 Reviews of Elk Grove Ford - Service Center
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Verified Customer
November 11, 2023
The service at ford was amazing. The receptionist was very friendly with a smile. She was very helpful and patient in answering my questions. I would definitely return and recommen The receptionist was very friendly with a smile. She was very helpful and patient in answering my questions. I would definitely return and recommend your great service. More
by E
November 11, 2023
I like going here & getting work done. Only problem I had this time, is that they sent me a text saying to ask or text anything at anytime. Yet when I asked it if they could replace the wi Only problem I had this time, is that they sent me a text saying to ask or text anything at anytime. Yet when I asked it if they could replace the windshield wipers, there was no answer. When it was time to pay, they said I had to inform them at the beginning. Just saying, don’t send me a text saying to text anything at anytime, then act like you didn’t get it. More
by James Jamias
Employees Worked With
November 10, 2023
Overall good experience. Should take people in order of appt and then who shows up first. Did not happen this way for me. Seems to be a trend at your establishment. Should take people in order of appt and then who shows up first. Did not happen this way for me. Seems to be a trend at your establishment. More
by JASONSPRINGER72
Employees Worked With
October 30, 2022
Update to my last review. Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic and it was on the idler pulley going out. Once again stay away from Elk Grove Ford and their “EXPERIENCED TECHNICIANS”. Now I know why tue shop foreman said he’s keeping the lights on at this dealership. He’s ripping customers off with unnecessary, costly repairs More
by erich00
Employees Worked With
Shop Foreman
October 04, 2022
I would like to say i bought my car here last year that was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to de was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to deal with him everytime i get my car fixed. he is so rude and terrible customer service. My extended warranty is set up to go through them first when i have a JEEP! you would think you would go to jeep not ford to get your car fixed. He said well you can’t fix it and there’s nothing you can do and just nasty. i will never recommend this place i hope someone talks to him and gives him a lesson on customer service! I paid 40k for my car so i feel as i should get some better service! also i have had not so pleasant interaction with finance as well too long to keep going on and on’ DO NOT BUY YOUR CAR HERE! More
by monishasingh
Employees Worked With
kyle
July 22, 2022
Made an appointment to get new tires and an oil change. When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the system. Hopefully they could order tires on Monday, this was Thursday. Go to any other Ford dealer but Elk Grove Ford! More
by Dbartley85
Employees Worked With
Service
