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Elk Grove Ford - Service Center
Elk Grove, CA
905 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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905 Reviews of Elk Grove Ford - Service Center
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January 21, 2025
One of the most smoothest transactions I’ve ever had buying a car. Salesman knew everything I wanted and worked quickly and finance was quick and easy. buying a car. Salesman knew everything I wanted and worked quickly and finance was quick and easy. More
by HARMINDERDHALIWAL
Verified CustomerEmployees Worked With
Steven Magana
January 20, 2025
Follow through is not great. Trying to schedule recall work, no loaner or rental was available, so needed to bring car back. However still no contact confirming my next service a Trying to schedule recall work, no loaner or rental was available, so needed to bring car back. However still no contact confirming my next service appointment would be any different with ability to leave the car. Communication is lacking, seemingly since service contact people changed a lot More
by CHARLIE.WANG47
Employees Worked With
Pedro
January 19, 2025
Service always great! It was an 1 hr half wait, glad I got there early for my appointment and by the time I was done with what I was doing across the street from the deale It was an 1 hr half wait, glad I got there early for my appointment and by the time I was done with what I was doing across the street from the dealership; they were done with my vehicle. Love it! More
by MJH1980
January 19, 2025
Michael the service manager was outstanding. Great customer service. We truly appreciate him and all of his efforts and hard work on our behalf. Please let Michael a huge thank you for myself Great customer service. We truly appreciate him and all of his efforts and hard work on our behalf. Please let Michael a huge thank you for myself and my wife. More
by Johneconrad2@gmail.com
Employees Worked With
Young woman don’t remember her name
January 19, 2025
The Elk Grove Ford dealership has always met my automobile needs. The employees are kind and courteous. automobile needs. The employees are kind and courteous. More
by krystalblueocean
Employees Worked With
Other Employees :
My service representative Ziyad Khan did an outstanding job explaining the details of my repairs. He was very professional.
January 19, 2025
Dealer wrote in work order that they check tire pressure on all tires on my motorhome. Completely lie, after I got my motorhome I checked tire pressure on all six tires on avarage they were 13 PSI under, t on all tires on my motorhome. Completely lie, after I got my motorhome I checked tire pressure on all six tires on avarage they were 13 PSI under, they lied about checking tire pressure, it's state law. More
by Mike
Employees Worked With
Tony
January 19, 2025
My experience with Elk Grove Ford customer service was phenomenal. Our engagement with their team was exactly what we needed. We will definitely be purchasing more vehicles from Elk Grove Ford phenomenal. Our engagement with their team was exactly what we needed. We will definitely be purchasing more vehicles from Elk Grove Ford More
by TIMOTHY.NASH
Employees Worked With
Rachel and Steve
January 18, 2025
Elk Grove Ford did a great job on the warranty work on my 2023 F-150. However they were not able to help me remove the gps device plugged into the OBD2 port. They were able to tell me it was powered from s 2023 F-150. However they were not able to help me remove the gps device plugged into the OBD2 port. They were able to tell me it was powered from somewhere in the wiring harness but couldn’t remove it because they couldn’t guarantee that its removal wouldn’t have a negative affect on the truck. They said I would have to contact the original dealership who sold the truck, in Montana. I bought the truck used, with 4000 miles on it in Oregon from another Lithia dealership. They seemed very uninterested in helping me with the gps device issue More
by donavonbok
Employees Worked With
Mike in service
