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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
793 Reviews

793 Reviews of Elk Grove Ford - Service Center

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November 23, 2024

Friendly customer service. We got our vehicle back on time. Glad they offer shuttle service home in the area. More

by Rocky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capos
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November 23, 2024

I naught a mini cooper and did not get a key for the roof top rack and was told to buy myself. More

by GOTZNUTZ
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

Tony Farris is a great asset to elk grove ford best experience ive had with a dealership service department !!!! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

They are the absolute best ! Everyone treats us like family here . We have bought all our company and personal vehicles at Elk Grove ford More

by BREANE Drain Time Plumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Tony ,
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Nov 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel, Tony, and our team met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Work described for and paid for was not completed. Tech was instructed and said work was preformed which was not done More

by EBALCAo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

A great experience with the service, people skill, respect and positive attitude. The entire staff was courteous, More

by RIVERSDAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Has the best fleet service manger I've delta with in a long time tell all my co worker's More

by wolfepaq96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in fleet service
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Nov 20, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

Outstanding service throughout the dealership and we were taking care of like family. We love Elk Grove Ford More

by TXDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel wood
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

I contacted Sarah Golobic in Service regarding a leak in my 2000 Mustang that may be covered under warranty from a previous repair. She agreed to diagnose it without paying a fee. Lizzy Maddock in Service More

by GSIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Sarah and Lizzy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

Mike Capas and the customer service team did a good job taking care of my trucks issue. More

by thawk500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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