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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,044 Reviews

1,044 Reviews of Elk Grove Ford - Service Center

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April 05, 2025

Friendly and efficient. My appointment was at 9:00 am and they were very punctual. Keep me apprised of the status of my car. More

by DBUNAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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April 04, 2025

Express lane great, the staff is friendly and efficient. Worth driving the extra distance. Thanks Ali! More

by RBAP59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Apr 04, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2025

Mustafa Abdulamir was at the front desk and gave me a warm greeting. I was there for a multi point inspection. I was a little early but he got my vehicle right in. I had other questions about my truck an More

by A9ERFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Abdulamir
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Apr 03, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2025

I have lack of confidence in the quality of work they do. After getting my vehicle back, I had knew problems that I didn’t have before I brought it to Ford of Elk Grove. More

by Agent327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2025

Elk Grove Ford has continued to serve with excellence my Ford vehicles for over 30 years. More

by psahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 03, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2025

It's always a good experience here! I have a Ford Fiesta and I came in with a coupon for a "Multi-Point Inspection." Mustafa, a.k.a. Moose, was a great help and I was in and out within More

by sierrah c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa
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Apr 02, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2025

Great service Got my truck back on time and delivered to my house. But every time I bring in a vehicle I start getting spam calls. Could be a coincident More

by SPEED3RIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 01, 2025

The dealership was easy to work with and efficient, appointment was confirmed and they were on time More

by kblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 01, 2025

Great response time, super helpful when I had questions. Did all the work for me. Requiring 15 words is a little excessive More

by Ariellebuchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, ziyad
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Apr 02, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2025

Excellent service very informative and kept in constant contact will be coming back for all my automotive issues More

by e.castaneda22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Mar 30, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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